Intermediate Technical Help Desk; first-level support banking technology

Job in Toronto, Ontario, M5A, Canada

Listing for: S.i. Systems

Full Time, Contract position
Listed on 2026-09-02

Job specializations:

IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator

Position: Intermediate Technical Help Desk (12-Month Contract) to provide first-level support for banking technology and

Our financial services client is seeking a Intermediate Technical Help Desk (12-Month Contract) to provide first-level support for banking technology and applications

Join a technology and operations team delivering 24/7 enterprise support across multiple internal business lines within a major financial institution. This position focuses on resolving hardware, software, and access-related issues through phone, chat, and email channels. It offers the opportunity for contract extension or conversion to full-time employment based on performance and need.

Contract, Toronto, Hybrid,

Working Hours:

Remote unless needed to come into office. Required if equipment issues.

12 months

Must Haves

Minimum 1 year in a help desk or technical support role providing end-user assistance

Experience with Microsoft Azure and related banking applications

Proficiency in Service Now for request and incident management

Access request provisioning including granting, modifying, or revoking user access

Associate’s degree in computer-related field or equivalent training

Nice to Have

Customer service background in a technology environment

Formal education or coursework in Computer Science or IT

Responsibilities

Answer user inquiries regarding software and hardware operations

Provide remote troubleshooting and diagnostics for technical issues

Process user access requests following established security procedures

Log incidents and actions in Service Now with accurate documentation

Coordinate with other technology teams to resolve escalated issues

Maintain daily records of support cases and resolutions