Production Services Lead Claims Technology

Position: Production Services Lead for Claims Technology
Join Berkshire Hathaway Specialty Insurance as the Production Services Lead for Claims Technology in Toronto, overseeing system stability and performance in Claims operations. Combine your leadership skills with technical expertise.

In this critical position, you will guide a global team to ensure operational effectiveness of the Duck Creek Claims platform across diverse regions.

Your role involves driving accountability for incident management while fostering a culture of continuous improvement within the Production Services team at BHSI.

Key Responsibilities:

• Lead and cultivate an efficient global team

• Serve as primary point of contact for business leaders

• Coordinate incident response during high-severity issues

• Analyze risks and improve user experience continually

• Manage adherence to incident and problem management practices

Requirements:

• 8-12+ years in production support, with at least 5 years leading teams

• Hands-on experience in regulated environments preferred

• Strong grasp of operational monitoring tools

• Skilled at managing incidents with high business impact

• Excellent communication and relationship-building abilities

Leverage your technical and leadership skills to enhance the Claims technology ecosystem's stability at BHSI.
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