Major Incident Management Lead at Interac

Drive the future of digital finance as Interac’s Major Incident Management Lead. You will oversee rapid incident resolution while championing effective communication and continuous improvement across all platforms.

In this senior role, you will report directly to the Leader of Process & Operational Excellence. Your focus will be on leading major incident responses and guiding the Incident Management team in delivering efficient, high-quality incident management. A blend of technical knowledge and leadership skills will be crucial for effective communication with stakeholders and fostering a collaborative environment.

Key Responsibilities:

• Lead major incident responses ensuring swift resource engagement

• Direct technical resolver teams for quick service resolution

• Foster high-quality internal and external incident communications

• Conduct post-incident reviews and identify improvement areas

• Mentor team members on communication and decision-making skills

Requirements:

• Proven experience in incident management leadership

• Strong decision-making and lateral leadership skills

• Excellent verbal and written communication capabilities

• Familiarity with ITIL and ITSM concepts

• Flexibility to adapt to changing priorities

Leverage your expertise in incident management and leadership at Interac, shaping the future of Canada’s financial ecosystem.
#J-18808-Ljbffr