SAP Managed Services Delivery Manager

Elevate SAP service excellence with EY as a Service Delivery Manager in Toronto. Oversee complex engagements and strengthen client relationships in this leadership-focused role.

As a key member of EY’s Managed Services team, you will drive exceptional client outcomes and ensure successful SAP operational delivery. With a strong emphasis on SAP governance, you will lead cross-functional teams in identifying solutions to enhance performance across managed service operations. This strategic role requires you to leverage artificial intelligence to optimize service quality and operational efficiency.

Key Responsibilities:

• Drive growth through SAP Managed Services client engagements

• Advise clients on operational transformation and outsourcing

• Lead governance forums and service performance assessments

• Shape delivery capabilities and service offerings

• Enhance service quality using AI insights

Requirements:

• Proven experience in SAP Managed Services leadership

• Ability to shape and solution client engagements

• Strong stakeholder management and executive presence

• 5+ years in SAP operations or Application Management

• Knowledge of SLAs and service delivery frameworks

This role focuses on delivering SAP operational excellence and requires strong leadership and client relationship skills.
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