Manager, Digital Products - Digital Customer Experience

Career Opportunities:
Manager, Digital Products - Digital Customer Experience (13565)

Requisition
13565
-Posted
08/28/2026

- Information Technology Services )
- Planning & Transportation Systems )
- Job Opportunity

Number of Vacancies: 1
Department: Information Technology Services
Salary Information: $  - $
Pay Scale Group: 11SA
Vacancy: New
Employment Type: Regular - Hybrid
Weekly

Hours:

35 Off Days: Saturday - Sunday Shift: Day
Posted On: August 28, 2026
Last Day to Apply: September 15, 2026
Reports to: Director, IT Business Solutions

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new  TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The TTC is embarking on a strategic transformation to modernize its technology landscape and enhance service delivery across the organization. As part of this transformation, we are implementing an organizational realignment and introducing a product service delivery model within the Information Technology Services (ITS) department to support the business capabilities of the TTC.

To support this evolution, we are excited to add this leadership opportunity for strategic and results-driven professionals to join us as a Manager Digital Products. This role will oversee and coordinate activities within the Digital Customer Experience portfolio, ensuring operational goals are met efficiently and cost-effectively, while fostering a respectful, inclusive, and collaborative work environment.

Reporting to the Director – IT Business Solutions, the Manager, Digital Products provides strategic leadership, governance, lifecycle management, and delivery oversight for the Digital Customer Experience portfolio of digital products, services, and applications. Working closely with Product Owners and business stakeholders, you will define product vision, roadmaps, priorities, and desired business outcomes, ensuring solutions deliver measurable value and align with organizational goals.

Leading a team of product and delivery professionals, you will drive the evolution of business capabilities and supporting applications, balancing innovation, operational excellence, risk management, and long-term sustainability.

You will partner with business stakeholders to identify opportunities, understand challenges, and continuously enhance the products within your portfolio to meet evolving business needs. In doing so, you will develop business cases and provide resources, cost, timeline, and impact assessments to support informed decision-making and prioritization of product investments and enhancements.

Using an agile and value-driven approach, you will lead the planning and allocation of cross-functional resources to deliver product priorities while balancing business demand, operational stability, innovation, and technical debt.

Working collaboratively with business and technology partners, you will identify and address product performance gaps, customer needs, and strategic opportunities. You will also ensure products and services align with enterprise architecture, technology standards, security requirements, and compliance obligations.

You will monitor and report on product performance, customer satisfaction and delivery outcomes, measuring success against established roadmaps, objectives, and strategic goals. This includes managing product-related budgets, assessing value realization, and providing recommendations to support investment and portfolio decisions.

In addition, you will contribute to the annual Digital Customer Experience…