Manager, DevOps and Release Management

Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Dev Ops and Release ensures that project outcomes/releases meet the technology operational readiness standards, coordinates solution implementation and all activities related to a successful code deployment and health checks that meet business area requirements. The role supports the Senior Manager, Dev Ops and Release Manager to oversee the Cards Engineering portfolio of projects, optimizing resources and alignment with the strategic objectives.

Management plays a critical leadership role in ensuring seamless, secure, and efficient delivery of software releases across multiple environments into production. This position oversees all aspects of release planning, change control, and deployment governance, ensuring compliance with organizational standards and regulatory requirements. The role is accountable for release readiness, operational readiness, risk assessment, and reporting to senior leadership on all changes, releases, and enhancements promoted to production.

• Own the end‑to‑end release management lifecycle, including planning, scheduling, and coordinating releases across multiple applications and platforms.
• Supervise and control the execution of end‑to‑end technology implementation activities, including Technology Operational Readiness, Implementation Strategy and implementation Checklist, requirements gathering, and coordination across technology and business teams.
• Establish and enforce change management policies, ensuring all production changes are properly assessed, approved, and documented, according to bank standards.
• Lead and participate in multiple projects or specific sections of small, medium and large‑scale initiatives, supporting all participating units.
  
  Responsibilities include:
  • Resource planning and scheduling
  • Detailed implementation planning
  • Monitoring project/release progress against planned objectives
  • Incident and risk escalation
  • Developing mitigation strategies
  • Participating in implementation control centers and post‑implementation support
• Organize and lead meetings (workshops and/or walkthrough sessions) to ensure project outcomes are understood, achieved, for projects scheduling, risk assessments, issue resolutions, and status updates.
• Maintain a centralized release calendar and communicate release plans to stakeholders.

• Attend Change Advisory Board (CAB) and Release Review Board (RRB) meetings and ensure all changes meet compliance, security, and audit requirements.
• Perform impact analysis and risk assessments for all releases and changes, mitigating potential disruptions to production systems.
• Ensure rollback and contingency plans are in place for all deployments.

• Collaborate with development, QA, Business, Business Support, Production Support and SRE teams to ensure environment stability and deployment readiness.
• Implement monitoring and alerting for release health and post‑deployment validation.

• Provide regular reporting to senior management on release status, change volumes, success rates, and incident trends.

• Foster a culture of collaboration, accountability, and continuous improvement.

• Bachelor’s degree in computer science, Engineering, Information Technology, or related field (Preferred).
• Advanced certifications preferred: ITIL Foundation/Intermediate, Certified Kubernetes Administrator (CKA), AWS/Azure Dev Ops Certification, SAFe Agilist.
• Advanced understanding of functional operation of banking applications and interfaces, including Credit Card and Debit Card systems.
• Proven experience leading QA teams in Agile environments, with strong knowledge of Scrum, Kanban, and/or SAFe principles.
• Proven experience implementing CI/CD pipelines, automated deployments, and cloud‑native solutions.
• Strong understanding of ITIL processes, regulatory compliance, and risk management.
• Exp…