SAP Service Business Consultant; T4

Job Title:

SAP Service Business Consultant (SBC)

Job Summary:

The SAP Service Business Consultant will be responsible for Rollout,

collecting the requirement, BRD and requirement creation in service business operations.

The candidate should have a minimum of 8 years of experience. This role requires a deep

understanding of SAP modules related to customer relationship management, and

integration with other business processes. The ideal candidate will work closely with cross-

functional teams to ensure that our SAP systems meet the needs of our service business

and drive operational efficiency.

• o Lead the Rollout of S4 Service Management (SM).
• o Analyse business requirements and translate them into business requirement documents
• o Customize SAP applications to meet specific business needs.
• o Lead Unit test and UAT testing.
• o Collaborate with stakeholders (Template team) to design and implement best
• o Work closely with capability Leads of SAP ie. SD, MM, PP, FI to ensure seamless integration of SAP solutions.
• o Communicate effectively with stakeholders to gather requirements and provide updates on project status.
• o Participate in cross-functional meetings to align SAP initiatives with business goals.

• o Provide training and support to end-users on SAP functionalities and best practices.
• o Act as a point of contact for Business and SAP template team.

• o Co-ordinate with data migration to work on migration strategy and help team
• o Provide dedicated Hypercare support during the post-Rollout phase to ensure system stability and user satisfaction.
• o Monitor system performance and user feedback closely after go-live, addressing any issues or concerns promptly.
• o Facilitate daily stand-up meetings during Hypercare to discuss issues,