Senior Systems Support Analyst

We are seeking a Senior Systems Support Analyst to serve as a critical liaison between business stakeholders and technology development teams within the Canadian Banking Products Engineering team.

• Understand business processes and technology landscape, maintaining a comprehensive view of domain system needs.
• Document technical specifications accurately for both system and process changes.
• Ensure sign-off and completeness of technical requirements from technology and business owners.
• Investigate and resolve incidents independently; escalates complex issues as required.
• Build relationships with stakeholders and subject matter experts across technology and business areas.
• Prepare detailed progress reports and timely communications to key stakeholders and domain leads.
• Maintain strong knowledge of the product backlog and coordinate with the domain team to assign system requirements to appropriate technology teams.
• Provide support and guidance during test validation, implementation, and transition to steady-state maintenance.

• University degree in Computer Science, Information Technology, Engineering, or related field.
• 5+ years of experience as a Systems Analyst in a complex enterprise environment.
• Ability to decompose high-level requirements into actionable, structured insights.
• Ability to deliver results in a fast-paced, challenging, and dynamic environment.
• Strong verbal, written, and troubleshooting skills.
• Proficiency in JIRA, Confluence, system architecture design, data mapping, and system flows.
• Proficiency with Agile/Scrum and SDLC methodologies.

Scotiabank offers a diverse, inclusive workplace with opportunity for growth. Highlights include:

• Diversity, Equity, Inclusion & Allyship initiatives and Employee Resource Groups.
• Accessibility and workplace accommodations to support all employees.
• Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.
• Competitive rewards program with bonus, flexible vacation, personal and sick days, and benefits starting day one.
• Collaborative environment with free tea & coffee, universal washrooms, and ample space for team collaboration.
• Community engagement opportunities regardless of location.

Toronto, Ontario, Canada

Scotiabank is an equal‑opportunity employer. We encourage qualified candidates from all backgrounds to apply.