ServiceNow Developer

At CAAT, we’re passionate about what we do. And it shows!

Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different  is different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands.

And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it.

About the Role:

We are seeking a Service Now Developer for our Information Technology team. Reporting to the Manager, Enterprise Business Applications you will integrate, maintain, configure, and develop the Service Now environments as well as explore opportunities to grow and improve Service Now across CAAT. You will support the daily operations of the platform through incident, change, enhancements, and service requests and support the analysis, design, and development of the Service Now platform.

As the Newest Member of our Team, You’ll:

Support upgrades to the latest release of Service Now application in a timely manner with minimal or no disruption to our customers.

Ensure accurate environment management processes are being followed, and proper scripting standards are being met, while identifying system deficiencies and recommending solutions.

Participate in ongoing production and end user support and open incidents with vendors and drive issues to closure.

Partner with other team members to develop solutions and handle enhancements through the Agile or Waterfall project methodology.

Maintain and continuous improvement of the processes, standards, policies, and tools.

Deliver training to follow employees, IT staff and team members on the functionality of Service Now.

Conduct code review for the application development team and provides demos and performs proof of concepts on new functionality.

Collaborate with process owners to develop and customize Service Now application solutions and facilitate the rollout of new applications and modules.

Provide design solutions and timelines on development and develop and maintain design documents.

Collaborate and assist the Service Now Product Manager in managing and leveraging our Service Now development partner.

Take ownership and accountability for clients’ business needs, driving to solutions while working creatively and analytically in a problem-solving environment to keep the project team on schedule and on budget, and proactively troubleshooting any issues that arise.

To Succeed, You Bring:

A minimum of five (5) years of overall Service Now experience, including three (3) plus years of Service Now application development, with demonstrated proficiency in building workflows, dashboards, and reports, as well as analyzing platform requirements, presenting solutions, and driving end-to-end development.

At least three (3) years’ experience working with Service Now and delivering solutions for IT Service Management and IT Operations function

Service

Now credentials such as Certified Implementation Specialist or Certified Application Developer.

At least five (5) years’ experience with JavaScript, XML, HTML and Jelly Scripting Proficient in current methodologies (SCRUM, Kanban, Waterfall) with excellent time management skills to thrive in fast-paced, dynamically changing environments.

Effective communication skills and be comfortable working in large groups, with advanced proficiency across the Microsoft suite (Outlook, PowerPoint, Excel, Word, Visio, SharePoint).Strong understanding of Enterprise Service Management frameworks (ITIL, Dev Ops, LEAN) – with ITIL Foundations Certification (v3/v4) considered an asset

Deep integration expertise with web services (SOAP, WSDL, REST, APIs) and Service Now tools (Integration Hub, Flow Designer), combined with a strong understanding of Service-Oriented Architecture (SOA)…