Sr. Cloud Platform Engineer; Network and Cloud Operations

Why you’ll love working here:

high-performance, people-focused culture our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves learning and development initiatives, including workshops, Speaker Series events and access to Linked In Learning, that support employees’ career growth membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top‑up, and a health spending account).

optional post-retirement health and dental benefits subsidized at 50% yoga classes, meditation workshops, nutritional consultations, and wellness seminars the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

The IT Enterprise Architecture, Network, Cloud and Data Platform Group at HOOPP is committed to delivering meaningful customer value in a dynamic, fast-paced environment. We cultivate a culture that emphasizes innovation, collaboration, practicality, and the courage to challenge the status quo. Reporting to the Sr. Manager, Cloud Platform, the Sr. Cloud Platform Engineer will be responsible for designing, maintaining and supporting cloud infrastructure and operations for HOOPP’s Investment, Finance, and Risk Management teams.

You will collaborate closely with Application Delivery teams, Enterprise Architects, the Project Management Office and Governance, Information Security, Infrastructure Network Product Owners and business partners to ensure that cloud operations and initiatives are fully aligned with organizational objectives.

• Design, deploy, and manage secure, scalable, reliable, and automated cloud infrastructure solutions on cloud platforms, primarily in AWS.
• Provide technical support, triage, prioritize, track, and resolve production problems, complex network performance issues and operational issues.
• You will utilize your analytical thinking, creative problem-solving, and judgement to identify root causes and long‑term solutions.
• Develop and maintain Infrastructure as Code (IaC) solutions using Terraform and Azure Dev Ops to automate cloud infrastructure provisioning, network configuration, and operational processes.
• Drive automation and continuous improvement by identifying repetitive operational tasks and delivering AI-enabled innovative solutions that simplify cloud operations, improve efficiency, and enhance developer experience.
• Proactively monitor, troubleshoot, and optimize cloud, network, and security services to maximize availability, performance, security, and cost efficiency.
• Collaborate with application, security and cross‑functional IT teams to provide technical expertise, integrate and optimize cloud solutions, and resolve network and cloud operational issues.
• Independently lead key initiatives that require interfacing with internal customers and stakeholders to gather requirements, design, plan and implement reliable and secure solutions that meet customer and stakeholder requirements.
• Build and maintain cloud platform knowledge assets by leveraging AI tools to automate documentation, improve operational insights, and enable efficient self‑service for engineering teams.
• Participate in on‑call rotation to provide production support and ensure timely incident response outside regular business hours.
• Drive technology innovation by researching and adopting emerging AWS services, AI‑powered solutions, cloud‑native technologies, Dev Ops/platform engineering tools, and industry best practices to enhance automation, scalability, security, operational efficiency, and developer experience.
• Mentor junior colleagues and invest time to grow individuals in a technical capacity; acts as a subject matter…