ServiceNow Architect
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-09-03
Listing for:
Atlantis IT Group
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
Systems Engineer, Systems Analyst, IT Consultant, IT Business Analyst
Job Description & How to Apply Below
Overview
We are seeking a highly skilled and visionary Service Now Architect with deep expertise in Proactive Service Experience (PSE), Order Management for Telecommunications (OMT), and Hardware Asset Management (HAM) modules. The ideal candidate will bring a strong background in the telecommunications industry, with a solid grasp of TM Forum (TMF) frameworks, B2B telco processes, and API integration best practices. This is a strategic role focused on designing scalable, secure, and high-performing Service Now solutions that align with telco business models.
Key Responsibilities- Lead the architecture and design of Service Now solutions across PSE, OMT, and HAM modules
- Translate telco business requirements into scalable Service Now configurations and workflows
- Collaborate with cross-functional teams to ensure seamless API integrations with external systems
- Develop and maintain technical documentation, including architecture diagrams, integration specs, and configuration guides
- Ensure alignment with TMF standards and telco B2B operational models
- Provide technical leadership and mentorship to development teams
- Conduct architecture reviews, performance tuning, documentation and solution optimization
- Stay current with Service Now platform updates and industry trends, especially within the telco space
- 8+ years of experience in Service Now platform architecture and implementation
- Proven expertise in PSE, OMT, and HAM modules
- Strong understanding of telecommunications frameworks such as TMF, and telco B2B business processes
- Hands-on experience with REST/SOAP API integrations, web services, and data exchange protocols
- Excellent documentation skills with the ability to produce clear, concise technical artifacts
- Architect-level certifications in Service Now (e.g., Certified Technical Architect, Certified Master Architect) preferred
- Experience working in Agile environments and Dev Ops practices
- Strong communication and stakeholder management skills
- Familiarity with telco OSS/BSS systems
- Experience with Service Now App Engine and custom application development
- Knowledge of ITIL, eTOM, and other telco operational standards
- Bilingual (English/French) is a plus for Montreal-based candidates
- Mid-Senior level
- Contract
- Information Technology
- IT Services and IT Consulting
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