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Job Description :
Lead Application Support Specialist (M&S Mech)
Job#: 3047249
Job Description :
Lead Application Support Specialist (M&S Mech)
Client: Top 5 Bank
Location: Downtown Toronto, ON
Hybrid/Onsite: Remote with flexibility hybrid
Engagement Type: 6-12 month contract-to-hire
Position Overview
A financial-services organization is seeking a senior Application Support Lead to serve as a top-level escalation resource for complex issues affecting customer deposit accounts and core banking transactions.
Specific Functions of This Role:
- Provide escalation point for service requests impacting customer accounts (on call required)
- Provide leadership to development team and provide back-up support for Support Manager as needed.
- Resolve incidents requiring investigation and analysis of account/transaction application processing – both online CICS and batch processing
- Act as mentor for more junior staff, able to quickly understand, apply and coach on abstract mainframe concepts.
- Work closely with Development, Operations and other Production Support teams to understand, assess and solve for a wide variety of issues.
- Lead investigation of critical customer-impacting incidents.
- Resolve complex online and batch-processing failures.
- Analyze account, transaction, application, and data issues.
- Serve as an escalation point for service requests.
- Coordinate resolution across development, operations, and production-support teams.
- Participate in incident recovery and root-cause analysis.
- Provide leadership to developers and support staff.
- Mentor junior professionals in mainframe troubleshooting.
- Provide backup leadership support where required.
- Participate in on-call rotation.
- In-depth knowledge of core banking processing, transactions and proven analytical skills
- 10 - 15+ years of application development, analysis and mainframe experience and mainframe support experience.
- Experience working on medium to large scale mainframe application supporting a broad range of services and transactions
- Exposure to branch processing, with focus on deposit accounts, analysis of production issues or senior help desk experience
- Strong CICS and batch-processing support experience.
- Production incident leadership and root-cause analysis.
- Experience supporting large, high-volume transaction applications.
- Understanding of branch and customer account processing.
- Proven leader with extensive coaching experience with a variety of team composition
- Strong analytical skills for complex problem solving
- Detail oriented with strong organizational skills
Preferred Qualifications
- COBOL, JCL, DB2, PL/I, or Assembler.
- ITIL or formal service-management experience.
- Service Now.
- Banking modernization.
- Operations-support leadership.
The successful candidate combines deep technical troubleshooting with calm incident leadership and can develop the capability of the broader support team.
EEO Employer
Everforth Apex Systems is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Everforth Apex Systems will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.
Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great…
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