Site Reliability Engineer

• We’re looking for a Site Reliability Engineer to improve the reliability, resilience, and operational readiness of our services
• You’ll work closely with engineering teams to improve system design and operational excellence
• You’ll help prevent incidents, lead response efforts, and drive improvements through post-mortems
• Your mission: ensure our systems are reliable, scalable, and resilient
• Implementing the improvements to the reliability, fault tolerance, scalability, and performance of our infrastructure
• Managing incidents using your technical know-how to involve the appropriate teams and automate away manual practices
• Providing support to our critical services by responding to automated alerts through our on-call rotation
• Define and maintain SLIs, SLOs,SLA, and error budgets to guide reliability decisions
• Improve observability across our systems (metrics, logs, tracing) to reduce time to detection and resolution
• Make production issues easier to detect, troubleshoot, and resolve
• Improving monitoring, alerting, dashboards, tracing and runbooks for critical services
• Leading postmortems and follow-up actions to reduce repeat incidents

You are a self-starter, taking initiative in an ambiguous space preferably within a start-up environment

You have experience designing and operating scalable, reliable systems in AWS or a similar cloud environment

You are experienced with chaos engineering (i.e. Gremlin)
You have experience scripting and/or development (i.e. Linux Shell, Python, Java script, Java)
You are able to dive in and debug live production systems

You have handled on-call shifts for critical systems

You enjoy working in a growing system, and writing and deploying code without any downtime