Cloud Operations Engineer

Job Summary

The Cloud Operations Engineer is responsible for ensuring the operational integrity, stability, and reliability of cloud-based systems and applications hosted on AWS. This role involves managing, monitoring, and automating AWS infrastructure and services, implementing configuration management practices, leveraging Infrastructure as Code (IaC) to streamline operations. This role involves collaboration with stakeholders and adhering to security and compliance standards.

Duties & Responsibilities AWS Infrastructure Management Design, install, configure, and maintain AWS cloud infrastructure, including server and serverless architectures. Architect and design improvements using new native solutions in AWS and/or alternative Cloud Environment. Good knowledge of core cloud services such as VMs, Containers, App Services, Virtual Networks, ASGs, Application Gateways, Load balancers and S3 accounts. Regularly evaluate cloud applications, designs, and best practices.

Implement secure networking solutions such as VPC, subnets, routing and security groups Manage security groups, IAM roles, and policies for secure access control. Automation and Optimization Create and maintain automated solutions for repetitive tasks, including infrastructure provisioning, monitoring, and patching. Optimize cloud resources for cost management and performance. Implement auto-scaling and elasticity solutions to ensure infrastructure reliability and efficiency Configuration Management and Infrastructure as Code (IaC) Use Infrastructure as Code tools to provision, manage and version AWS resources Implement and maintain configuration management tools to standardize and automation configurations Monitoring and Alerting Configure and maintain monitoring and alerting systems to ensure the health and performance of the infrastructure.

Application Deployment and Support Deploy, configure, and support applications and services on AWS infrastructure. Collaborate with Dev Ops teams to optimize and automate CI/CD pipelines. Change and Incident Management Prepare and document Change Requests and Methods of Procedures (MOPs) for infrastructure changes. Troubleshoot and resolve incidents affecting cloud services in accordance with predefined Service Level Agreements (SLAs). Escalate issues to internal teams or third-party vendors as required.

Incident Response and Post-Incident Reporting Participate in incident response processes and post-incident reporting (PIR). Identify and deploy fixes to prevent recurrence of issues. Security and Compliance Work with IT Security to ensure cloud infrastructure aligns with security best practices and compliance requirements Work with internal architecture, Solution Delivery(PMO), governance, and security teams to ensure that all security, governance and business continuity requirements and best practices are integrated and implemented.

.Cloud Governance - Cost Optimization, Data Management, Asset Management, Performance Management, and Deployment Acceleration Implement encryption, backup, and disaster recovery solutions. Safety and Compliance Actively engage in the company’s Safety Management System (SMS) by reporting hazards and incidents encountered during daily operations. Collaboration and Documentation Coordinate with internal stakeholders, Dev Ops, and third-party vendors for deployments and fixes. Work within a cross-functional team of System Ops Engineers, App Admins, Data Engineers Dev Ops and DBA’s to specify, design, develop, test, and implement AWS cloud services and solutions.

Provide guidance and knowledge to other team members, and promote efficiency, productivity, innovations, and knowledge-sharing across multi-functional teams. Work closely with internal business partners to gather requirements, design and implement solutions, manage technical operations, and triage and resolve operational issues. Maintain detailed and accurate system, application, and infrastructure documentation. On-Call Support Participate in an after-hours on-call rotation for critical incident resolution.

Other Responsibilities Perform additional related duties as assigned by management. Behavioural…