Business Solutions Analyst - FIFC

At FIRST Insurance Funding of Canada (FIRST Canada), we are proud to promote a workplace that fosters growth and innovation. We employ a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment. Our open concept and creative culture fosters team work and presents opportunities for growth within the organization. FIRST Canada is an affiliate of Wintrust, a financial services company with more than $66 billion in assets.

Join the FIRST Insurance Funding of Canada (FIRST Canada) team. We are a multi-year Globe and Mail / Morneau Shapell Employee Recommended workplace with an award-winning culture. We offer a flexible, hybrid-work model and our FIRST Flex program offers opportunity to work internationally. We have a comprehensive benefit package including:

• Health Benefits:
  
  including medical, dental, vision, life, and health spending account
• Financial Benefits:
  
  an RRSP plan with a generous company match and competitive compensation including discretionary or incentive bonuses
• Education Benefits: education reimbursement and on-demand learning courses

We have a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment. We support work / life balance and promote growth-from-within opportunities. Why join this team? We have a culture that encourages an entrepreneurial spirit. We offer multiple opportunities for development and upward mobility.

We are seeking a highly analytical, technically adept, and self-driven Business Solutions Analyst to lead the discovery, design, documentation, and delivery of business and technology solutions that drive organizational objectives, operational efficiency, and digital transformation initiatives. This role serves as a critical liaison between business stakeholders, product teams, and technical delivery resources, translating complex business needs into scalable, data-driven, and technology-enabled solutions.

The successful candidate possesses a strong blend of business acumen, systems thinking, and technical analysis skills, with the ability to independently lead requirements elicitation, process analysis, solution design, and implementation activities.

Lead discovery sessions to elicit, analyze, document, and validate business, functional, technical, and non-functional requirements. Develop and maintain business and technical documentation including BRDs, FRDs, user stories, process flows, use cases, and acceptance criteria. Analyze business processes, systems, data flows, and integrations to identify opportunities for improvement and optimization. Collaborate with technical teams to evaluate solution options and ensure alignment with business objectives, architecture standards, and security requirements.

Maintain requirements traceability and support change management throughout the project lifecycle.

Lead and support cross-functional initiatives from discovery through implementation and post-production support. Facilitate stakeholder workshops, solution reviews, and project planning activities. Manage project timelines, deliverables, dependencies, risks, and stakeholder communications. Support solution implementation, user readiness, training, and organizational adoption. Monitor outcomes and recommend continuous improvements to processes and systems.

Develop and maintain deep knowledge of core business applications, integrations, and supporting technologies. Perform system analysis to assess application functionality, data dependencies, integrations, and operational impacts. Act as a subject matter expert on system capabilities, configurations, workflows, and best practices. Support system enhancements, upgrades, implementations, and digital transformation initiatives. Collaborate with vendors and technical teams to define and document integration requirements, business rules, and solution designs.

Investigate business and system issues through structured analysis and root-cause identification. Analyze process inefficiencies, system limitations, and data-related challenges. Recommend sustainable solutions that improve operational efficiency, user experience, and business outcomes. Provide post-implementation support and continuously identify opportunities for process and technology improvements.

Lead User Acceptance Testing (UAT), including test planning, test case development, execution, defect management, and stakeholder sign-off. Validate that solutions meet approved business, functional, and technical requirements. Partner with development and QA teams to ensure complete requirements coverage and traceability. Support release readiness, implementation validation, and post-deployment issue resolution.

Lead stakeholder interviews, workshops, and working sessions to gather, prioritize, and…