On-Site IT Support Technician

Position: On-Site IT Support Technician Role
Elevate your IT support career as an On-Site IT Support Technician. Deliver exceptional hardware, software, and connectivity support while maintaining high service levels in a dynamic environment.

We are looking for a dedicated technician to tackle technical issues, improve support efficiency, and ensure compliance with asset management policies. You will collaborate closely with internal customers and technology teams, enhancing the Global Tech Support Team through guidance and best-practice sharing.

Key Responsibilities:

• Provide essential technical support for hardware and software issues

• Communicate effectively with internal customers regarding incidents

• Deliver IT support and workspace maintenance on-site

• Collaborate with 2nd and 3rd Line Support teams

• Maintain high-quality support standards and compliance

Requirements:

• Strong understanding of IT support processes

• 5+ years of relevant IT support experience preferred

• Proficiency in Windows Active Directory and Microsoft 365

• Analytical and problem-solving skills for troubleshooting

• Familiarity with LAN/WAN networking and IT security principles

Deliver high-impact IT support while enhancing efficiency and stakeholder satisfaction.
#J-18808-Ljbffr