Lead Incident Management

Position: Lead Incident Management Life
Drive incident resolution strategies at Canada Life as the Lead Incident Management professional.

Your role involves managing complex technology incidents in a high-stress environment.

As a key player in the organization, you will oversee the execution of Major Incident Management processes, collaborating with various teams to ensure fast resolution of service-impacting incidents. Your leadership will help enhance the standards and guidelines for both Major Incident and Problem Management functions, making a significant impact on overall business stability.

Key Responsibilities:

• Manage daily facilitation of Major Incident teams

• Engage with Risk and Disaster Recovery for complex issues

• Ensure clear communication across various stakeholders

• Lead discussions for chronic issue resolution

• Collaborate on service improvement initiatives

Requirements:

• Post-secondary degree or equivalent experience

• 8+ years in Major Incident Management

• Proven ability to manage crisis situations

• Strong organizational and partnership skills

• Knowledge of reporting requirements with regulators like OSFI

Utilize your expertise to advance Canada Life's incident response capabilities and support our mission for continuous improvement.
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