Service Delivery Coordinator

This range is provided by OnX. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$55,000.00/yr - $75,000.00/yr

The primary role of the Service Delivery Coordinator will be to provide a small number of tasks to a large set of clients. Additionally, the role will support the Service Delivery Managers and Enterprise Service Delivery Managers who will provide mentoring for career pathing within the Service Delivery Management department.

• Complete various tasks that increase overall customer satisfaction on small to mid-size clients -- 70%
• Basic reporting, problem ticket tracking, issue escalation, client check-ins, identification of new sales opportunities, incident management liaison (communication only), training coordination, change schedule tracking, root cause analysis delivery, customer voice to operations, project request tracking Support strategic accounts for the Service Delivery Managers and Enterprise Service Delivery Managers - 20%
• Coordinate engineering teams across Practices for completion of project work items Communicate with customer and operations management to negotiate time and effort windows Escalate to appropriate parties on critical path items at risk Update customer and internal resources on weekly engagement meetings Host meetings and substitute for SDM or ESDM when they are unavailable Work with the Director of Service Delivery on internal improvement initiatives - 10%
• Assist in driving internal initiatives with Operations that enhance the overall customer experience Lead teams created to identify and improve areas that negatively impact customer satisfaction

• 3 to 5 years of experience
• Project Management and/or analytics
• Demonstrated success with leading teams on various assignments

• Four years of College resulting in a Bachelor's Degree or equivalent

• Project Management Training (PMP and/or Prince2)
• Service Management Training (ITIL)
• Proficiency in Microsoft Excel and Project
• Demonstrated ability to interact comfortably with both technical and business-oriented professionals
• Understanding of basic analysis and data analytics in Microsoft Excel
• Typical professional office environment

• No Supervisory Responsibility

• Associate

• Full-time

• Administrative
• IT Services and IT Consulting

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