Director, Customer Onboarding and Implementation

Join Forma.ai as the Director of Customer Onboarding and Implementation. Lead enterprise client strategies while optimizing sales performance management practices.

In this role, you will guide the implementation process for clients, ensuring that they receive the most from their sales compensation programs. You will build a strong team focused on delivering excellence and play a crucial role in aligning client needs with product development.

Key Responsibilities:

• Lead implementation strategies for customer onboarding

• Mentor a high-performing implementation team

• Align customer deployment with growth and roadmap

• Set KPIs for implementation performance and outcomes

• Serve as a trusted advisor to executive stakeholders

Requirements:

• 8–12+ years of experience in SaaS or similar environments

• Background in Sales Performance Management platforms

• Proven leadership in implementation teams

• Experience with complex data architectures

• Strong organizational and analytical abilities

Shape the future of customer implementations with Forma.ai, driving success and efficiency.
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