Senior Manager, Analytics & AI Strategy

Job Description What is the Opportunity?

Personal Banking and Investments is seeking a Senior Manager, Analytics & AI Strategy to drive our strategic transformation through advanced data analytics and artificial intelligence. In this role, you will be critical in advancing Personal Banking’s strategic ambitions by building scalable performance management routines, leading our AI Transformation program, and delivering compelling data-driven narratives that influence senior leadership decisions. You will partner closely with cross-functional stakeholders to design analytics solutions, establish performance monitoring mechanisms, operationalize AI-driven use cases, and translate complex insights into executive-ready materials.

Strategic Insights & Performance Management

• Champion the design and delivery of performance management metrics that enable PBI leadership to track progress against Personal Banking performance pillars and critical business objectives
• Lead end-to-end analytics: conduct rigorous analysis, generate insights, and drive change through exceptional data storytelling and executive-ready materials
• Collaborate with cross-functional stakeholders to deliver actionable insights, identify performance drivers, optimization opportunities, and strategic risks
• Own PBI’s performance measurement process, including defining and maintaining OKRs and key metrics
• Establish and continuously improve analytics processes, performance monitoring routines, and KPI tracking aligned with OKR management

AI Strategy & Program Management

• Lead end-to-end delivery of PBI’s AI transformation initiatives—from business case through production deployment, partnering with Technology, AI, Operations, Risk, Finance, and other stakeholders
• Own the strategic AI roadmap for PBI, ensuring alignment between business needs, technical feasibility, and innovation priorities
• Define PBI’s AI strategy and vision, identifying high-impact AI/ML use cases and enabling monetization across the division
• Serve as a trusted translator, converting AI/ML technical concepts into business language for executive audiences

• 5+ yearsof progressive experience in financial services or enterprise analytics with significant focus on analytics, business intelligence, and/or performance management
• End-to-end analytics capability: strong proficiency in SQL and/or Python; ability to move seamlessly from technical analysis to executive storytelling
• Exceptional communication and presentation skills: demonstrated ability to synthesize complex data into compelling executive narratives for senior leadership
• Strategic mindset: comfortable working with ambiguous business problems and deriving insights from incomplete or partial data
• Stakeholder management: proven ability to collaborate effectively across matrixed organizations, managing multiple priorities and competing demands
• Advanced degreein a quantitative field (Data Science, Statistics, Business Administration, Economics, MBA, or equivalent)

• Proficiency with data visualization tools (Tableau, Power BI)
• Background in financial services product management or enterprise transformation programs
• Familiarity with ML techniques, AI concepts, and ML operationalization practices
• Experience delivering cross-functional analytics programs in matrixed organizations
  
  Understanding of AI/ML development life cycles and productionization challenges
• Expertise in advanced analytical techniques (predictive modeling, segmentation, correlation analysis

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Analytics, Artificial Intelligence (AI), Commercial Acumen, Critical Thinking, Data Science, Financial Planning and Analysis (FP&A), Group…