Group IT Service Management

Position: TMX Group IT Service Management Role
Join TMX Group in Toronto, ON, as an IT Service Management Analyst, embracing a hybrid work model. Engage in service level management and performance reporting in a collaborative team.

This role focuses on maintaining high standards for ITSM practices, including monitoring SLA performance and leveraging data analytics to drive operational excellence. Reporting to the Head of Technology Operations, you will be responsible for designing dashboards, conducting audits, and preparing essential reporting materials for governance. Your contributions will help enhance the service management processes.

Key Responsibilities:

• Track and report on SLA/OLA performance metrics

• Design and create service performance dashboards

• Prepare materials for governance and operational reviews

• Audit service records in Service Now for quality

• Identify inefficiencies and support service improvement

Requirements:

• Bachelor's degree in a relevant field

• ITIL v3 or v4 certification required

• 2-4 years’ experience in IT service management

• Advanced skills in data reporting tools

• Familiarity with Service Now or Jira platforms

Bring your passion for IT service excellence and data-driven insights to TMX Group’s technology operations.
#J-18808-Ljbffr