IT Field Technician

We have an exciting opening for a Field Service Technician with excellent communication and customer service skills who will travel to customer sites to diagnose, troubleshoot and repair a variety of IT equipment in retail environments (POS, scanners, pin pads, etc.) Qualifications 5+ years of on-site/field experience providing IT support to retail or commercial clients/customers Exposure to and knowledge of a broad range of IT hardware, networking equipment, and cabling including POS systems Strong time management and prioritization skills Excellent communication and customer service skills Must possess a valid driver’s license and be able to produce a clear abstract Able and willing to work revolving day/night/weekends shifts and standby service Able to lift up to 50lb, climb ladders, and be comfortable working at heights Responsibilities Troubleshoot, diagnose and repair computer hardware and retail IT equipment including POS machines, scanners, pin pads, printers, PCs, tablets, etc.

Provide preventative maintenance services to existing equipment to maintain functionality. Troubleshoot and repair networking equipment (switches, routers, servers, etc.) and structured cabling (UTP, coax, fibre, etc). Prepare field reports and work orders for completed service calls. Interact and communicate technical issues and solutions to end-users and customers. Provide excellent customer service. #AB3