IBMS; Operative BMS) Techno-Functional Analyst L1​/L2​/L3 Support

IBMS (Operative BMS) SME – Techno-Functional Analyst – L1/L2/L3 Support & SQL

Toronto, ON - Hybrid (2-3 Days WFO)

Important Con Call Notes

• Open for candidates to work remotely for non local candidates.

• Hands on IBMS system (company name - Operative) - (operation side or implementation side)
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• Previously submitted profiles did not have IBMS experience.

• This Tool used by media companies - please target those companies

Role Description s:

• Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk environment

• Troubleshoot issues in scheduling | ad sales | traffic | and billing modules

• Handle incidents | service requests | and user queries via ticketing tools

• Perform SQL-based database troubleshooting | data validation | and fixes

• Investigate and resolve data inconsistencies and system integration issues

• Conduct root cause analysis (RCA) and ensure SLA adherence

• Support user access | configurations | and minor enhancements

• Work closely with sales | traffic | finance | and technical teams

Essential

Skills:

• Strong experience in Operative IBMS BMS system

• Knowledge of broadcast/media workflows (scheduling | ad sales | traffic | billing)

• Hands-on SQL & database troubleshooting (mandatory)

• Experience in helpdesk / EUC support environment

• Familiarity with Service Now/JIRA or similar tools

• Strong analytical | problem-solving | and communication skills

• Understanding of infrastructure / EUC environment (VDI | VPN | etc.)

• Knowledge of integrations and reporting tools