Onboarding Success Manager

For too long, water utilities have had to manage operations through fragmented systems, siloed data, and workflows held together by institutional memory. As costs rise, teams shrink, and operational decisions demand real-time clarity, connected data is no longer a nice-to-have. It's essential.

Our mission is simple: Making Water Better.

Klir is the Operational Data Hub that connects water utility programs, data, and decisions into one connected operational system. It replaces fragmented tools and siloed data with a unified view of Drinking Water, Wastewater, and Industrial Pretreatment operations — giving teams the clarity, visibility, and continuity to act sooner and with more confidence.

Utilities choose Klir because we combine:

• A single source of truth for operational and compliance data
• Automated workflows that eliminate manual effort and reduce risk
• Insights and analytics that surface trends, issues, and optimization opportunities
• A modern, intuitive experience for frontline operators and executives alike

Backed by Insight Partners, Bowery Capital, and Spider Capital, Klir is one of the fastest-growing companies in the digital water space — with strong product-market fit and rapidly expanding demand across North America.

Location: Full-time
• Toronto (Hybrid)

As an Onboarding Success Manager (OSM), you own the customer’s entire onboarding journey with Klir, from kickoff through go-live. You are the single point of accountability for your accounts—responsible for the plan, the pace, and the outcome. Customers look to you to know where things stand and what happens next.

This is a project and program management role at its core. You run each implementation like a project—scope, plan, sequence, and risk—while managing the program of work across every Klir module a customer is bringing live. You will report to the Director of Implementation and have support from our Data Engineering team for all technical aspects of the implementation.

End-to-End Implementation Ownership

• Own the full onboarding journey for each of your accounts—from kickoff through go-live.
• Manage the implementation plan across every phase, from discovery and data migration through program setup, integrations, reporting, and go-live readiness.
• You make the calls needed to keep momentum and you are accountable for the outcome: a customer that is live, confident, and operating independently on Klir.

• Run the implementation itself—the plan, the timeline, the sequencing, and catching risks early before they threaten the go-live date.
• Alongside that, own program configuration: translating each customer's workflows into how Klir is set up for them, so Klir reflects the way they operate rather than a generic default.

• Manage multiple concurrent customer implementations at once.
• Own the customer relationship, act as their main point of contact, and make sure they always have clarity on progress, blockers, and what comes next.

• Have support from our Data Engineering team on all technical aspects of the implementation—data migrations, integrations, and report building.
• You scope and sequence this work with the team, unblock issues, and keep technical workstreams aligned to the customer timeline.
• You're the bridge between what the customer needs and what the team delivers—coordinating the work.

• Guide each customer through the final stretch: validating the build against what was promised, confirming readiness, and making sure the team is set up to operate Klir with confidence on day one.
• You own the moment a customer goes live and the handoff into adoption.

• Track how your…