Job Description & How to Apply Below
This position demands at least 5 years of experience in the financial services industry, particularly on trading floors. You will work hands-on with Windows, Linux, and Mac OS environments while using Service Now and JIRA for ticket management. Embrace a dynamic work environment that thrives under pressure and adapts to shifting priorities.
Key Responsibilities:
• Collaborate with support teams and vendors for seamless communication
• Coordinate system changes and user builds efficiently
• Manage incident and problem reporting processes
• Maintain up-to-date system documentation and configurations
• Provide timely updates to stakeholders on incident statuses
Requirements:
• Minimum 5 years of IT support experience in financial services
• Proficient in Windows, Linux, Mac OS environments
• Experienced in Service Now and JIRA ticketing systems
• Hands-on support for Android and iOS devices
• Willingness to work overtime when required
Drive technical support excellence with a focus on collaboration and system efficiency.
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