Systems Engineer

Love complex infrastructure challenges and client-facing problem solving?
This is your chance to lead major tech transformations - from server migrations to cloud upgrades - all while being the go-to expert clients rely on.

As a Solutions Engineer, you’ll drive high-impact projects across infrastructure, cloud, and security within a fast-paced MSP environment. You’ll ensure seamless transitions, minimal downtime, and strong technical leadership every step of the way.

💻 Who You Are:

• A hands-on infrastructure expert with experience in server migrations, cloud deployments, and network optimization
• Skilled at solving complex technical issues while keeping client needs and business impact front of mind
• Clear and confident in your communication - with both technical teams and non-technical stakeholders
• Proactive, organized, and driven to deliver exceptional results in fast-moving environments

📍 Work Type:

• Mostly remote - will be expected onsite as and when needed (~1-2 x per month)
• Location:
  Toronto, ON
• Full-Time Permanent, Mon-Fri – some weekend/off hours work may be required
• Vacancy Type:
  This role reflects an existing vacancy

Requirements

🎯 What You’ll Do (Your Superpowers):

• Act as the primary Technical contact on client accounts to initiate and lead internal projects
• Deliver server migrations, including VMware ESXi, Windows Server, and SQL, ensuring smooth transitions and minimal downtime
• Implement infrastructure upgrades such as firewalls, switches, and access point deployments to enhance network performance and security
• Execute cloud infrastructure projects, specifically for Office 365, to optimize client operations and scalability
• Implement and deliver security products, including EDR, DRP, and auditing tools, to safeguard client data and systems
• Maintain and update client documentation during project delivery to ensure accuracy and accessibility
• Oversee project implementation and delivery, ensuring projects are completed on time and meet client expectations
• Manage lifecycle technical implementation and delivery, providing ongoing support and updates as needed
• Perform routine maintenance tasks to ensure systems remain up-to-date and functional
• Serve as the L3 escalation point for the helpdesk team, providing advanced support and troubleshooting for complex issues
• Ability to communicate with clients at all levels from IT personnel to C-Suite Executives

⭐ What We’re Looking For (Our Wishlist):

3+ years of experience in the following:

• Experience in a client-facing IT role providing ticket/project support with strong knowledge of IT Standard/Process (ITIL/PCI/ISO);
  Experience in an MSP environment would be considered an asset
• Microsoft Office
  365, Active Directory, Microsoft Exchange, Windows Server Support
• Experience with Veeam, Remote Desktop Services (RDS/Terminal Servers), MS SQL Server, FTP/SFTP/FTPS
• Strong experience with LAN/WAN
• Virtualization Environments: VMware or Hyper-V (preferred)
• Strong knowledge of cloud computing and IT Ops Automation
• Experience with TCP/IP protocol, firewalls, switches, routers and security
• Server Hardware Technologies (CPU/RAID/SCSI) Support
• Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
• Able to manage Disaster recovery for clients (AD, Fileserver, etc.)

Education and Certifications

• Education in Computer Science, Software Engineering, IT or related field
• The following certifications would be considered an asset: ITIL, MCSA/MSCE, CCNA/CCDA, Project +, Network+, etc.

🔥 What Makes This Role Exciting?

• High-impact projects: Lead complex migrations, infrastructure upgrades, and cloud deployments that directly improve client operations and security.
• Growth into leadership: This isn’t a static role - there’s a clear path toward leadership as you take ownership…