Technology Solutions Lead​/Senior Amazon Connect Engineer

Technology Solutions Lead / Senior Amazon Connect Engineer-6   Role:  Technology Solutions Lead / Senior Amazon Connect Engineer
Employment:  Full Time

Location:

Toronto, ON
Work Arrangement:  Hybrid - 4 Days/Week

Job Description  We are seeking a  Full Time Technology Solutions Lead / Senior Amazon Connect Engineer  with strong hands-on experience designing, developing, and supporting enterprise-scale Amazon Connect contact center solutions

Key Responsibilities   Design and implement Amazon Connect Contact Flows, Routing Profiles, Queues, IVR, and call routing solutions
Integrate Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and Cloud Watch
Develop chatbot and voice bot solutions using Amazon Lex
Design and support enterprise-scale contact center infrastructure
Troubleshoot call routing issues, call failures, and performance bottlenecks
Integrate Amazon Connect with Salesforce, Zendesk, and other CRM platforms
Support telephony and voice technologies including SIP, VoIP, CTI, and IVR
Provide technical leadership for contact center architecture and solutions
Collaborate with infrastructure, application, and business teams
Required Skills   5+ years of hands-on Amazon Connect experience
Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and call routing

Experience with CRM integrations
Strong knowledge of SIP, VoIP, CTI, and telephony technologies

Experience with enterprise contact center environments
Strong troubleshooting and problem-solving skills
Cisco UCCE/CVP experience preferred
Knowledge of Routing, Switching, MPLS, SIP, and VoIP