Application Support Analyst; Dynamics 365
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-09-23
Listing for:
Resonaite
Full Time
position Listed on 2026-09-23
Job specializations:
-
IT/Tech
M365, SharePoint & Power Platform, IT Support, Technical Support, IT Business Analyst
Job Description & How to Apply Below
Our client is seeking an Application & Systems Support Analyst to provide application support across a Microsoft-based enterprise environment.
The successful candidate will support Dynamics 365 CRM, Dynamics 365 Business Central, SharePoint Online, Microsoft 365, portals, and related business applications
, working directly with users to troubleshoot issues, fulfill service requests, support upgrades, and continuously improve application reliability and user experience.
Location:
Hybrid 2-3d hybrid Toronto
- Provide day-to-day application support for Dynamics 365 CRM Customer Service, Dynamics 365 Business Central, SharePoint Online, and customer-facing portals.
- Log, categorize, prioritize, troubleshoot, and resolve application incidents and service requests.
- Investigate recurring issues and contribute to root-cause analysis and permanent solutions.
- Complete routine application configuration changes and minor system updates.
- Work with Dynamics entities, workflows, business processes, forms, and fields.
- Escalate complex issues to senior technical resources or external vendors when required.
- Participate in annual Dynamics 365 upgrade cycles.
- Maintain documentation for incidents, resolutions, processes, procedures, and user guides.
- Support knowledge-management initiatives and continuous improvement activities.
- Identify opportunities to improve application support processes and tools.
- Support projects and technology initiatives as assigned.
- Provide basic Level 1 support for meeting-room AV technology, including troubleshooting and coordination of repairs or escalations.
- Explore opportunities to use Copilot, AI agents, scripting, and automation to improve support and productivity.
- 3+ years of experience providing technical/application support within a Microsoft environment.
- Hands-on support experience with Dynamics 365 CRM, SharePoint Online, Dynamics 365 Business Central, and Microsoft 365.
- Intermediate knowledge of Dynamics CRM, SharePoint Online, Azure Portal, and Microsoft 365.
- Experience working with Dynamics entities, workflows, business processes, forms, and fields.
- Strong incident-management, troubleshooting, and problem-solving capabilities.
- Experience documenting technical processes, procedures, resolutions, and user guides.
- Understanding of data privacy and security principles.
- Strong attention to detail and customer-service orientation.
- Effective written and verbal communication skills.
- Ability to work collaboratively while independently managing assigned incidents and requests.
- Experience with Copilot and AI agents is an asset.
- Python scripting, automation, or data-analysis experience is an asset.
- Microsoft Power Platform, Dynamics 365, and/or ITIL certifications are assets.
- Experience with in financial services or another regulated environment is an asset.
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