Certified Guidewire Business Analyst – ClaimCenter

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.). Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and we are among the top performing and fastest growing companies in the world.

This position is open only to visa-independent candidates and will not support visa sponsorship now or in the future.

Location:

Toronto, ON OR Remote

Employment Type:

Full-Time
Domain:
Insurance

ACE Certified Guidewire Business Analyst (Claim Center)

Business Analyst for ISG with extensive experience in Guidewire platform and insurance solutions responsible for gathering requirements driving end to end business analysis and optimizing policy billing and claims workflows in a hybrid work model. The role ensures alignment between stakeholder expectations and digital portal capabilities while improving operational efficiency and customer outcomes across insurance processes.

• Lead comprehensive requirements gathering sessions with business stakeholders to translate complex insurance operations into clear functional specifications that align with ISG objectives and deliver measurable process improvements across policy billing and claims workflows.
• Drive structured business analysis using Jira and related tools to document user stories acceptance criteria and functional designs that support seamless implementation across Guidewire Policy Center Billing Center and Claim Center applications.
• Coordinate end to end solution validation by mapping current state and target state processes ensuring that Guidewire Ins Suite Fundamental capabilities are leveraged effectively to reduce manual work and enhance data consistency.
• Collaborate closely with cross functional teams including product owners architects and quality analysts to refine functional requirements and ensure that Guidewire digital portal features deliver intuitive and efficient customer and agent experiences.
• Oversee configuration and functional design activities in Guidewire Studio by providing detailed guidance to implementation teams and ensuring that each configuration decision aligns with regulatory compliance operational resilience and long term maintainability.
• Provide structured impact analysis for proposed changes across Policy Center Billing Center and Claim Center modules assessing dependencies risks and downstream effects on reporting financial reconciliation and customer service performance.
• Develop clear test scenarios and functional validation criteria based on requirements ensuring that implemented features in Guidewire platform meet business objectives support audit readiness and maintain consistency across core and digital components.
• Support production readiness activities by reviewing functional cutover plans data migration assumptions and post deployment monitoring strategies to minimize disruption and ensure stable adoption of new Guidewire capabilities in day to day operations.
• Guide stakeholders through solution walkthroughs and system demonstrations that highlight how new Guidewire features address key pain points improve straight through processing and enable better decision making across underwriting billing and claims handling.
• Document detailed business rules and configuration logic for insurance workflows enabling reusable artifacts that support knowledge transfer faster onboarding and continuous optimization of Guidewire based solutions within ISG.
• Partner with change management and training teams to create practical guidance for end users so that new features and process changes in the Guidewire suite are easily understood adopted quickly and translated into improved customer outcomes.
• Analyze operational metrics and user feedback to recommend incremental enhancements in Guidewire applications ensuring that the platform continues to evolve with business strategy regulatory needs and market expectations.

• Bring strong experience in requirements gathering and business analysis with the ability to convert complex insurance needs into structured functional designs that teams can implement reliably.
• Demonstrate deep hands on exposure to Jira for managing backlogs user stories and functional workflows ensuring traceability from requirements through testing and deployment.
• Offer proven expertise in…