Senior Systems Administrator​/Operations Support Specialist – Siebel CRM

• Siebel Gateway
• Siebel Enterprise Server
• Siebel Web Server Extension (SWSE)

Position: Systems Administrator / Operations Support Specialist – Senior

Client: Enterprise Financial Services Division

Ministry: Ministry of Public and Business Service Delivery and Procurement

Location: Ontario, Canada – OPS Office

Work Arrangement: 100% Onsite – 5 days per week

Allocation: 100%

Hours: 7.25 hours per day, Monday to Friday, between 8:00 AM and 5:00 PM, excluding lunch

Security Clearance: CRJMC

Our client is seeking a Senior Systems Administrator / Operations Support Specialist with strong Oracle Siebel CRM expertise to support, administer, maintain, and troubleshoot complex Siebel environments within a large enterprise organization.

The successful candidate will have extensive hands-on experience with Siebel Server administration, multi-tier Siebel environments, Oracle databases, Siebel integrations, performance troubleshooting, deployments, migrations, and operational support
.

This role requires a highly experienced Siebel Systems Administrator who can work across Development, Test, UAT, and Production environments and provide reliable day-to-day operational and technical support.

• Provide systems administration and operational support for enterprise Oracle Siebel CRM environments
  .
• Set up and maintain user access, user profiles, system configurations, backup and recovery processes, and day-to-day computer systems operations.
• Administer Siebel environments, including installation, configuration, patching, upgrades, maintenance, and environment support.
• Manage and support multi-tier Siebel environments
  , including Development, Test, UAT, and Production.
• Support high-availability Siebel architectures and ensure system availability and reliability.
• Administer and maintain Siebel Gateway, Siebel Enterprise Server, Siebel Web Server Extension (SWSE) and related infrastructure components.
• Troubleshoot Siebel performance issues, server bottlenecks, component failures, enterprise synchronization issues, and application outages.
• Perform Siebel migrations, deployments, repository management, code promotions, repository merges, and release management activities.
• Monitor application health, system capacity, workloads, and infrastructure utilization.
• Perform log analysis and implement proactive system maintenance procedures.
• Conduct software upgrades and apply patches while ensuring operational stability.
• Monitor computer workload trends and make adjustments to optimize utilization of computer resources.
• Support integrations between Siebel CRM and external systems using EAI, REST/SOAP services, web services, and middleware technologies
  .
• Work with Oracle databases
  , including performance monitoring and SQL troubleshooting, and coordinate with database administrators as required.
• Support Siebel EAI, Integration Objects, XML, Web Services, and data migration utilities.
• Develop, maintain, and troubleshoot Siebel configurations and components using Siebel Tools
  .
• Support Business Components, Business Objects, Applets, Views, Workflows, Assignment Manager, and Runtime Events.
• Develop and troubleshoot eScript, Browser Script, Business Services, and Workflow Processes
  .
• Support Open UI configuration, customization, and troubleshooting.
• Develop and maintain operational procedures, technical documentation, architecture diagrams, and support runbooks.
• Coordinate with technical teams, application teams, database administrators, and other stakeholders to resolve operational issues.
• Provide customer-facing technical support and ensure requested system changes are implemented effectively.
• Participate in incident, problem, and change management…