Onsite Support Engineer
Job Description & How to Apply Below
In the role of Field Support Engineer, your primary focus will be on helping users with desktops, laptops, and Microsoft 365 applications. You will troubleshoot various technical issues and manage service requests, ensuring effective communication throughout. This position involves both remote assistance and hands-on support.
Key Responsibilities:
• Offer onsite and remote support for user devices
• Troubleshoot operating system and connectivity problems
• Assist with workstation setups and office relocations
• Coordinate hardware repairs and warranty claims
• Execute device imaging and provisioning tasks
Requirements:
• Proficient in Microsoft 365 and endpoint management
• Experience with troubleshooting and support processes
• Strong organizational skills for ticket management
• Onsite support skills for technical issues
• Legally eligible to work in Canada
Join Cognizant and utilize your skills to drive IT support success within the ever-evolving digital landscape.
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