Customer Success Manager; Transformation Advisor), Independent Software Vendor; ISV

AWS Canada is looking for a Customer Success Manager (CSM) to join our Independent Software Vendor (ISV) team, a role at the intersection of technology strategy, business transformation, and customer partnership.

You will own the success of a portfolio of Canadian ISVs navigating multi-year cloud, SaaS, and AI transformation journeys. Your job is to ensure these companies don't just adopt AWS; they build competitive advantage on it. That means helping them migrate critical workloads, accelerate AI and agentic capability adoption, and translate their technology investments into measurable business outcomes.

• Own the success of a portfolio of ISV accounts, working backwards from each customer's strategic milestones to define and execute a clear path to value realization
• Lead roadmap-to-outcome alignment sessions, Executive Briefing Sessions, and go-live milestones that accelerate each customer's cloud and AI journey
• Help ISVs build the governance, operating models, and data infrastructure needed to sustain long-term transformation
• Support customers in adopting generative AI and agentic capabilities that are reshaping how software is built, delivered, and monetized
• Serve as the connective tissue between ISV customers and AWS teams (Sales, Solutions Architecture, Support, Professional Services, and Partner teams)
• Contribute to account planning, translating strategic goals into executable actions with clear ownership and timelines
• Identify and remove systemic barriers that slow customer progress, escalating with precision and urgency when needed
• Lead director-level engagements, co-innovation workshops, and strategic planning sessions with Product, Engineering, and Technology leadership within ISV accounts
• Help translate complex AI and cloud solutions into business cases for senior stakeholders
• Maintain structured cadence through reporting, tracking, and health monitoring across your portfolio
• Proactively identify risks (technical, organizational, or commercial) and drive mitigation plans before they become escalations
• Contribute to repeatable mechanisms and internal enablement, sharing learnings from customer engagements

• 3+ years of IT and/or Management Consulting experience
• 2+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies

• Cloud Technology Certification, or AWS certification, such as AWS Solutions Architect, or a similar cloud certification
• Experience architecting, migrating, transforming or modernizing customer requirements to the cloud

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. Compensation package may include sign-on payments and restricted stock units (RSUs).

3+ years of IT and/or Management Consulting experience; 2+ years leading large-scale technical or engineering programmes; experience in customer-facing roles engaging with executives and technologists; AWS or cloud certification preferred; experience architecting, migrating, or modernizing workloads to the cloud preferred