Site Reliability Engineer - Application Support

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Job Description Application Support (Windows, UNIX/Linux, Open Shift, and PostgreSQL)
This role is part of the Production Support and Reliability Engineering team, responsible for ensuring the stability, availability, and performance of enterprise applications running across Windows, UNIX/Linux, Open Shift, and PostgreSQL environments.

Key Responsibilities:

Provide Level 2/Level 3 application and infrastructure support for enterprise applications hosted on Windows, UNIX/Linux, Open Shift, and PostgreSQL platforms.

Monitor application health, server performance, database availability, and Open Shift container workloads to ensure optimal system reliability and uptime.

Troubleshoot and resolve production incidents across operating systems, middleware, containers, and databases.

Perform root cause analysis (RCA) and implement preventative measures to reduce recurring incidents.

Support application deployments, environment management, and release activities across multiple environments.

Manage and support Open Shift platform operations, including container deployments, pod troubleshooting, scaling, and monitoring.

Monitor and support PostgreSQL databases, including performance tuning, query analysis, backup validation, and connectivity troubleshooting.

Collaborate with development, infrastructure, database, and cloud teams to drive operational excellence.

Develop and maintain automation scripts, operational runbooks, dashboards, and support documentation.

Participate in on-call support rotations and major incident management activities.

Identify and implement opportunities for process improvement, automation, and operational efficiency.

Required

Skills & Experience:

Operating Systems:

Strong hands-on experience supporting and troubleshooting:

Windows Server UNIX/Linux environments

Container & Platform Technologies:

Experience with Open Shift Container Platform (OCP), including:

Application deployment and support

Pod and container troubleshooting

Resource monitoring and performance analysis

OpenShift administration fundamentals

Database Technologies:

Strong experience with PostgreSQL, including:

Database monitoring and support SQL query analysis and troubleshooting

Performance tuning and optimization

Backup and recovery validation

Database connectivity troubleshooting

Reliability & Support:

Experience in Application Support, Production Support, SRE, or Platform Operations roles.

Strong understanding of incident, problem, and change management processes.

Experience supporting mission-critical applications in large enterprise environments.

Ability to analyze logs, alerts, metrics, and system trends to rapidly resolve issues and improve service reliability.

Knowledge of monitoring and observability tools for proactive system management.

Strong analytical, troubleshooting, and communication skills.

Nice to Have:

Experience in banking, financial services, or other highly regulated industries.

Exposure to automation and scripting using Power Shell, Bash, Python, or Shell Scripting.

Experience with CI/CD pipelines and Dev Ops practices.

Knowledge of cloud-native technologies and hybrid cloud environments.

Experience with monitoring tools such as Splunk, Dynatrace, App Dynamics, Grafana, Prometheus, or similar platforms.

Understanding of ITIL processes, SLOs, SLIs, and reliability engineering principles.

Preferred Qualifications:

Bachelor's…