Applications Specialist; Repost
Posting
Note:
This is a reposted position
Location:
120 Martin Ross - Information & Technology Services
Temporary Full Time position with an expected end date of April, 2027, with possibility of extension.
Hours per week and Schedule of Work(Hours and Schedule of work are subject to change in accordance with Article 19):35 hours per week.
Evenings and week-ends based on operational needs
Weeks 1 & 2:
Mon. to Fri. 9:00am - 5:00pm
The Applications Specialist is responsible for supporting the Lead and Manager in implementing and maintaining TPL’s enterprise applications on premises or in the cloud. The Specialist provides subject matter expertise on a grouping of applications, for either library services or corporate applications, and provides support in the selection and implementation of new applications. The Specialist is also responsible for on-going operational support, which includes problem/incident resolution, routine maintenance, and delivering on enhancement and change requests.
The Specialist also supports application roadmap planning and is accountable for maintaining current awareness of vendor product development cycles. In supporting the application portfolio, this Specialist works with business stakeholders to ensure applications deliver value and are meeting business requirements for functionality, availability, and performance.
Assignment:
Working knowledge and experience implementing and supporting Corporate Applications including but not limited to human capital management (HCM), learning management systems (LMS), incident reporting and management system (IRMS) and Microsoft collaboration technologies with proven experience in application configuration, data migration, data mapping and integrations with other systems, system administration and providing technical support.
Under the general direction of the designated Lead, and working within a team structure, this position is responsible for duties in Applications Selection & Implementation and in Applications Management & Support:
Application Selection and Implementation- Working with the Enterprise Project Management Office (ePMO) on new application solution projects, Requests For Proposals (RFP), providing subject matter expertise in solution architecture requirements, design & build, analysis, evaluation, integration, implementation, and transition to operational support.
- Partnering and engaging with application vendors to ensure quality application delivery to meet business requirements.
- Analyzing and translating business requirements into practical technical solutions that fit into the Library’s overall technical architecture, future direction, and strategic plans.
- Participating in business workflow and process discussions in order to translate these to technical solutions
- Creating technical specification and application support documentation
- Creating quality support documentation for new applications and providing training to support team members (including Service Desk staff), for successful transition for application management & support.
- Leveraging emerging technologies, processes, and disciplines to deliver best in class technical solutions, applications, and system integrations
- Working closely with the ITS solution architects, Security, and Enterprise Technology teams during solution design for the assigned application area and projects.
- Acting as the Application Systems Administrator and as a technical Subject Matter Expert for assigned applications.
- Providing support, issue resolution, and request management for various applications, while working closely with other internal ITS teams, business, and vendors to resolve incidents and problems requiring multi-department…
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