Technical Content Specialist

Rocscience is a global provider of engineering modelling, analysis, and design software across geotechnical, mining, structural, hydrogeology, and energy geomechanics applications.

Engineers and geoscientists rely on Rocscience’s category-leading platform to model scenarios, collaborate across disciplines, and make better decisions on safety-critical projects. Built-in AI capabilities automate routine workflows, so customers can focus on delivering designs that are technically rigorous and economically sound.

Founded in 1996, Rocscience is headquartered in Toronto, Canada, with operations throughout the Americas, Africa, Europe, and Asia-Pacific.

We're looking for a Technical Content Specialist to join our Toronto team. Working closely with our Documentation Lead and subject matter experts, you'll create and manage technical content across our suite of geotechnical engineering software, ensuring complex information is accurate, clear, consistent, and easy for our users to understand.

You'll be responsible for creating, organizing, maintaining, and publishing technical documentation across Rocscience products and services.

Responsibilities include:

• Writing and copy-editing documentation pages, tutorials, and verification/theory manuals.
• Using our content management system (CMS) to edit, update, and publish documentation content.
• Managing documentation requests through Azure Dev Ops.
• Editing and reviewing HTML content, including font styles, lists, links, and images.
• Ensuring all documentation content complies with WCAG and provincial accessibility guidelines (AODA).
• Ensuring all documentation content aligns with Rocscience's Branding Guidelines and Style Guide, and updating materials as our branding evolves.
• Creating, organizing, and maintaining digital media libraries of User Guide assets (figures, icons, tutorial images, PDF manuals, etc.).
• Collaborating with the Quality Assurance team and developers to ensure documentation content stays up-to-date and aligns with the latest software releases.
• Collaborating with subject matter experts, including geotechnical engineers, to ensure accuracy, clarity, and consistency in technical materials and communicate complex information clearly to our users.
• Taking screenshots of software for documentation figures and tutorial instructions, as well as creating simple thumbnail images.
• Working with UI/UX, Design, and Web Development teams to develop new content ideas and solutions for the company website.

• Exceptional English writing and editing skills.
• Basic to intermediate understanding of HTML.
• Experience working with a content management system such as Word Press or Craft.
• Experience writing and editing technical content in a professional capacity.
• Exceptional attention to detail.
• Good time management skills and the ability to coordinate competing priorities.
• Ability to work independently.
• Ability to solve problems and learn new software programs quickly.
• General understanding of SEO.
• General understanding of the software development process.
• Familiarity with Azure Dev Ops or other sprint management tools.
• Experience using style guides such as The Canadian Press Stylebook.
• Experience working in a field such as engineering, software development, or geomechanics is considered an asset.
• Experience using Adobe Creative Suite is an asset.
• Educational background in Communications, Journalism, Technical Writing, Digital Marketing, or another relevant field.

We're looking for someone who is organized and proactive, with strong attention to detail and an ability to make complex technical information easy to understand. You'll be successful if you:

• Take initiative and naturally identify what needs to be done without waiting…