Computacenter Associate Technician Position

Become a key player at Computacenter as an Associate Technician, enhancing your skills in IT support and customer engagement. This role focuses on managing technical incidents efficiently.

In this position, you will ensure that all service requests meet defined SLAs while providing exceptional support.

Your role requires collaboration with various teams and excellent problem-solving skills to manage hardware and software queries. Sharing knowledge within the team and assisting customers are crucial to the success of this role.

Key Responsibilities:

• Address incident tickets, coordinating resolutions effectively

• Manage hardware provisioning and inventory updates

• Execute onboarding and offboarding duties for clients

• Offer technical meeting-room support and remote assistance

• Support mobile device setups and troubleshooting tasks

Requirements:

• Experience in IT support or related fields

• Proficient in SAP, MS Office, and MS Teams

• Security clearance eligibility with at least 10 years in Canada

• Strong analytical skills and attention to detail

• Ability to manage competing priorities and demands

Apply your tech-savvy skills to support Computacenter’s mission in delivering top-notch IT services.