Enterprise Technical Support Specialist; Technology Asset Management

Enterprise Technical Support Specialist (Technology Asset Management)

• Job : 67344
• Job Category: Information & Technology
• Division & Section: Technology Services, Enterprise Services & Operations
• Work Location: 703 Don Mills Rd., North York, ON M3C 3N3 (Hybrid)
• Job Type & Duration:Full-Time, Temporary (12 months) Vacancy
• Hourly Rate: $52.38 - $57.39
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: L79 Full-time
• Number of Positions Open: 1
• Posting Period: 24-Sep-2026 to 08-Oct-2026

The City of Toronto’s Technology Services Division is seeking an experienced, driven IT Asset Management professional to take on the role of Enterprise Technical Support Specialist – Technology Asset Management. This role is critical to managing and optimizing the lifecycle of IT assets, ensuring accurate tracking, compliance, cost efficiency, and alignment with organizational needs, while driving continuous service improvement aligned with ITIL Asset Management best practices.

Reporting to the Management Consultant (Team Lead) in the Asset Management unit, you will support the implementation, administration, and ongoing enhancement of processes and tools within the Technology Asset Management function. You will contribute to the effective governance and lifecycle management of software and technology hardware assets across the organization.

As an Enterprise Technical Support Specialist, you will support the day-to-day management of hardware and software assets across the enterprise. You will work closely with cross-functional teams to contribute to technical projects, gather and document business and technical requirements, and maintain accurate asset management data, ensuring asset data integrity across systems and supporting reporting and audit activities. You will also review and evaluate hardware and software assets to ensure asset compliance is maintained throughout all stages of the asset lifecycle across the enterprise.

Major Responsibilities:

• Perform analysis of enterprise and divisional hardware & software assets, including license type and discovery data. Monitor compliance and perform reconciliations against various agreements and contracts including software licenses, support agreements, and vendor documentation.
• Conducts proactive asset management activities, liaising with divisional staff to ensure accurate asset data and compliance with applicable terms and conditions of enterprise and divisional hardware & software assets. Identify and document key contractual and lifecycle attributes for tracking.
• Support the planning, assessment, procurement, deployment, and disposal of hardware and software assets.
• Maintain and administer Technology Asset Management records and reporting by ensuring accurate asset data entry and upkeep of hardware and software inventories, generating regular reports and dashboards to support compliance and cost optimization, and coordinating the timely resolution of asset-related issues to support service quality and operational efficiency.
• Conduct research and evaluation of hardware & software asset data as part of the ongoing audit and make recommendations on compliance.
• Ensure the timely and effective resolution of asset-related issues, leveraging Technology Asset Management expertise to maintain service quality and efficiency.
• Participate in continuous improvement initiatives within asset management processes and operations.
• Maintain compliance schedule for enterprise and divisional hardware & software assets throughout their lifecycle. Liaise with hardware and software owners and support daily operational activities, including generating usage and compliance reports.
• Conduct regular inventory audits and assist in developing and improving processes and…