UX Designer Job Toronto area,Ontario Canada,IT/Tech

Sr. UX DELIVERABLES General

There are four (4) distinct delivery phases in which user experience designers (task based I&IT consultants) produce deliverables following Ontario Digital Service Design playbook, which outlines the standard process for user experience design.

Delivery Phase
1) Discovery

Before building a solution, a project team needs to find out whether users need it and whether other solutions exist. The UX Designer’s responsibilities during this phase are to build an understanding of the problem space/statement, the long and short-term business goals, and the user and business needs.

Deliverables

Facilitate the Kick-off meeting with the project team to produce such outputs as:

Business Model Canvas
5 Whys
User Personas
Stakeholder Mapping
Strategy Map
Short- and Long-Term Goals
Fears and Challenges
Problem Statement

Facilitate user research activities to produce such outputs as:

User interview topic Maps, a summary of interrelated topics for the user interview
User Interview Scripts to plan and guide user discussion
User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview
User research findings report

Inception (Science Fair Day):

Showcases the work and key findings from this stage to stakeholders outside of the core project team
Aligns entire team (business, technical) on what the next steps will be
Planning activities for next phase (Alpha)

Other deliverables typically delivered in this phase include:

User Storyboard to communicate a story through images displayed in a sequence of panels that chronologically maps the story’s main events.
Technical Service Blueprint, a diagram that displays the entire process of service delivery including support systems by listing all the activities that happen at each stage, performed by the different roles involved
Defined business Key Performance Indicators (KPIs)

Delivery Phase
2) Alpha

Alpha is about testing hypotheses and experimentation. The purpose of Alpha is to determine how to meet the user needs that were identified in discovery. This phase is an opportunity to quickly test different approaches with users before building a service.

Deliverables

Optionally conduct Google Ventures five (5) Day Design Sprint (or variation). This sprint is a five (5) day process for answering critical business questions through design, prototyping, and testing ideas with customers

Produce “clickable” prototypes of multiple possible solutions

Validate “clickable” prototypes with users through usability testing sessions and produce research findings report

Iterate (improve) on “clickable” prototypes with insights garnered from research findings report

Identify and document existing processes or policies that will need to change to support the new product or service

Produce a business proposal to justify funding for the next phase (Beta)

Define a clear vision for the solution that will be built in Beta

Create a plan and prioritized list of features to be completed in the Beta phase

Define user solution, and delivery of KPIs

Delivery Phase
3) Beta

The goal of Beta is to build a real service that works well for a larger group of people. The prototypes that were developed and tested during Alpha are used to build a Minimum Viable Product (MVP) for deployment in a live, user-facing environment. Executed within the context of Scrum methodology, the UX Designer performs the following Agile ceremonies:
Stand-up meetings, Sprint Planning, Backlog grooming, Reporting, Acceptance, and Retrospective.

The designers are at the spearhead of this methodology, creating and validating user stories for the developers (typical) one iteration ahead.

Deliverables

User story creation and validation:

Participates in deciding which priority to…