Fraud Product and Operations Lead

Who we are
At Scene+, we foster an entrepreneurial spirit that drives our mission: making tomorrow even more rewarding for our members. As a unique joint venture between Cineplex, Empire, and Scotiabank, and a network of partners, we have spent almost 20 years delivering unparalleled rewards and experiences.

As we scale and evolve, our focus on innovation and technology is redefining what it means to be an iconic brand that prioritizes a member-centric experience. Data is not just a tool for us—it’s the engine powering our growth strategy and our journey to becoming Canada’s most beloved loyalty program. We leverage it to provide personalized rewards and create meaningful connections with our members.

Joining Scene+ now means stepping into a role where your passion and skills can make a tangible impact on millions of members. With rewards for every lifestyle, we believe there’s always something to look forward to. Come be a part of our journey—create exceptional outcomes, collaborate across teams, and shape the future with us.

Who we need
Reporting to the Director of IT & Fraud, we are hiring a Fraud Product and Operations Lead. You will work with a team focused on identifying, investigating, and preventing fraud across the Scene+ loyalty ecosystem. You will analyze fraud journeys, identify emerging risks and patterns, and strengthen the controls, processes, and technologies that protect loyalty redemptions while balancing fraud prevention with the member experience.

You will also contribute fraud expertise to the design of scalable, well-structured solutions aligned with our Fraud Target Operating Model (fTOM), helping Scene+ evolve its fraud capabilities as the program continues to grow.

This posting is for a full-time, hybrid role, working three days per week on-site at our Toronto office. with weekend availability required occasionally.

What's in it for you
Ownership and impact. You will have the opportunity to influence how Scene+ identifies, investigates, and prevents fraud across a loyalty program serving more than 15 million members. Your work will go beyond responding to individual cases; you will uncover patterns, strengthen controls, and help shape the strategies that protect members while supporting the continued growth of the program.

Innovation and evolution. You will help evolve how fraud is managed across Scene+, working at the intersection of fraud operations, product, technology, data, and security. From refining fraud rules and reducing false positives to introducing automation and exploring AI-enabled capabilities, you will turn emerging risks and trends into practical solutions that improve fraud prevention and the member experience.

Growth and exposure. You will deepen your expertise across fraud strategy, operations, technology, automation, and risk while gaining broad exposure across Scene+ and its partner ecosystem. As the program continues to grow and fraud challenges evolve, you will have opportunities to take ownership of increasingly complex initiatives and expand your scope and expertise.

As our new Fraud Product and Operations Lead, you will focus on:

Fraud Investigation.  You will review fraud reported adjustments to identify anomalies that require further investigation, review suspicious activity to prevent potential fraud and action escalated cases that are reported by members.

Fraud management.  You will manage and maintain fraud detection and prevention systems. You will monitor and analyze suspicious activities, providing timely responses to fraud alerts. You will collaborate with the security team to enhance fraud prevention measures.

Fraud prevention strategies.  You will work closely with our fraud prevention platform to assess performance of established…