RQ- UX Designer - Senior Hybrid

• Client:
  Labour and Transportation Cluster / Ministry of Public and Business Service Delivery and Procurement
• Requisition
• Location:
  
  Toronto ON Hybrid
• Bill Rate:90-94/hr incorp

Foundation Frameworks:
Facilitate kickoff meetings to build a Business Model Canvas, 5 Whys analysis, user personas, stakeholder mapping, strategy maps, and problem statements.

User Research Sourcing:
Create user interview topic maps and scripts; conduct user interviews and synthesize written observations into structured research findings reports.

Technical Architecture Mapping:
Design comprehensive technical service blueprints mapping end-to-end service delivery processes, infrastructure support systems, and organizational roles alongside user storyboards and business KPIs.

Inception Showcases:
Run Science Fair Day alignment sessions to showcase early discovery findings to outside stakeholders and establish the Alpha phase roadmap.

• Design Sprint Ideation:
  Conduct Google Ventures 5-Day Design Sprints to iterate concepts rapidly.
• Prototyping & Testing:
  Build interactive, clickable prototypes of multiple potential designs and validate them via iterative usability testing sessions.
• Funding Proposals:
  Document process and policy shifts needed to support the new service; draft comprehensive business proposals to secure Beta funding with prioritized feature backlogs and delivery KPIs.

• Agile Sourcing Management:
  Track user story creation and validation exactly one iteration ahead of development squads within a strict Scrum environment (Stand-ups, Sprint Planning, Backlog Grooming, Retrospectives).
• Iterative Asset Enhancements:
  Conduct visual sketching workshops, build high-fidelity interface designs, validate them through further user interviews, and secure product owner sign-off.
• Compliance Checks:
  Lead accessibility compliance and usability testing inside every individual product iteration to establish a Minimum Viable Product (MVP).

• Continuous System Optimization:
  Monitor live builds through ongoing user research, analytics audits, and behavior pattern tracking to measure core target KPIs.
• Production Integrity Checks:
  Perform ongoing accessibility compliance checkouts and usability testing cycles as functional upgrades reach active production.

• Strong background applying enterprise UX best practices across mobile-first and responsive application designs.
• Minimum of 3 years of hands‑on experience driving user-centred designs through complex Agile Scrum software releases.
• Documented history coordinating user research, usability testing matrices, and optional accessibility compliance validations.
• Academic credential comprising a degree or diploma in graphic design, usability, human-computer interaction, or technical writing.

• Strong mediation and stakeholder communication skills to keep cross-functional balanced teams (product owners, designers, developers) moving on schedule.
• Tactical change management capabilities to mitigate organizational friction across Discovery, Alpha, Beta, and Live delivery phases.

• Technical expertise in standard prototyping suites, visual wire framing platforms, vector design tools, and behaviour analytics infrastructure matching Ontario Digital Service Design Playbook directives.