Business Analyst

The client is seeking a Senior Business Analyst, Level 3 to support a digital product delivery team working in a hybrid Agile environment. The consultant will collaborate with product owners, UX designers, developers, delivery vendors, business stakeholders, and technical teams to define, design, test, and continuously improve accessible digital solutions.

• Lead requirements gathering, stakeholder consultations, business analysis, and product planning activities for complex digital solutions.
• Develop and maintain product roadmaps, product strategies, user stories, epics, themes, product backlogs, sprint plans, functional requirements, and non-functional requirements.
• Assess user needs, pain points, goals, behaviours, and opportunities through user research, interviews, analytics, usability testing, and evidence-based design.
• Support the design of user flows, journey maps, personas, wireframes, prototypes, mock-ups, page templates, navigation structures, information architecture, and content strategies.
• Ensure digital solutions comply with WCAG 2.0/2.1 Level A and AA, accessibility standards, responsive design principles, and Ontario Digital Service Standards.
• Lead product prioritization and backlog management while working with Agile teams consisting of product owners, UX designers, developers, and testers.
• Translate business goals and user needs into clear digital product features, requirements, acceptance criteria, and measurable success indicators.
• Facilitate workshops and design sessions with stakeholders, SMEs, vendors, and delivery teams.
• Support product owners with prioritizing features, evaluating change requests, and determining release readiness.
• Define product KPIs, success criteria, performance measures, and metrics dashboards.
• Provide guidance on usability, accessibility, interaction design, information architecture, navigation, and content design.
• Conduct research into emerging trends and recommend improvements to digital products and user experiences.
• Prepare executive summaries, project status reports, presentations, recommendations, and risk mitigation strategies.
• Support development and testing activities, including test strategies, test plans, test cases, defect logs, integration testing, and UAT.
• Identify and resolve project risks, issues, dependencies, and usability limitations.
• Maintain project documentation and artefacts within shared collaboration environments.

• Significant experience as a Senior Business Analyst supporting complex digital products and online user experiences.
• Strong experience working within Agile/Scrum and hybrid Agile/Waterfall environments.
• Experience working with product owners, UX designers, developers, and testers.
• Strong knowledge of user-centred design, design thinking, usability, interaction design, information architecture, and UX methodologies.
• Experience creating user personas, journey maps, wireframes, prototypes, user flows, mock-ups, and functional specifications.
• Strong knowledge of WCAG 2.0/2.1 Level A and AA, accessibility, mobile-first design, and responsive web design.
• Knowledge of Ontario Digital Service Standards.
• Experience with Balsamiq, InVision, Adobe Photoshop, Illustrator, and InDesign.
• Experience with JIRA, Azure Dev Ops, Confluence, MIRO, Trello, Microsoft Teams, Office 365, Google Drive, Slack, and Zoom.
• Basic knowledge of Microsoft Azure.
• Experience preparing product strategies, roadmaps, user stories, acceptance criteria, functional/non-functional requirements, test plans, and UAT documentation.
• Excellent facilitation, stakeholder management, presentation, negotiation, analytical, problem-solving, and communication skills.

• Scrum Master experience.
• Ontario public-sector or digital-government experience.
• Digital-product metrics, analytics, and continuous product improvement experience.