Product Analyst, Data Platform and Analytics

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their Linked In profiles!

The audit & assurance profession is the foundation oftrust in our financial system and global economy—an essential mission undergoing profound transformation. In a rapidly evolving technology landscape,accountantsrequireworld classtoolstoenhancetrust,driveefficiency,strengthen their capability, and elevate their impact.

AtCaseware, we are at the forefront of this transformation, defining and building the future ofaccountingtechnology. We seek aProduct Analyst,Data Platform and Analytics to playacriticalroleinadvancingourmetric driven culturewithinour

Product

Organization.

Youwillworkcloselywith Product,Design,Finance, Commercial and Engineering Teamstodefinesuccessmetrics ,buildanalyticalframeworks,co-design experiments,andensuredata-driven decision-makingisat the core of our product development process.

This is a Full-time permanent position

This is a backfill position

Location:

This is ahybridrole requiring the successful candidate to work3 days a week in our Toronto office, located at351 King St E, Suite 1100, Toronto, ON.

Contact:
Taha Usmani (Senior Talent Acquisition Partner)

• Analyze product and customer data from multiple sources (analytics tools, feedback platforms, internal systems) to uncover trends in adoption, retention, and engagement.
• Define, track, and report on key metrics such as NPS, ARR per user, active users, and firm engagement etc.
• Build dashboards and scalable reporting that unify data across systems and make insights accessible to the organization.
• Work with incomplete, inconsistent, and less structured data, applying creative problem-solving to ensure accuracy, reliability, and trust.
• Partner with Product Managers tovalidatehypotheses, measure feature performance, and guide prioritization.
• Collaborate with Finance to connect product usage with revenue outcomes, includingrevenueprojections,retention sand growth modeling.
• Support the Commercial team and Market Leaders with insights that inform go-to-market strategy, customer engagement, and regional performance.
• Act as a data advocate ensuring that insights drive decision-making across teams, even when data is fragmented or ambiguous.

• 3+ years of experience in product, business, or data analytics.
• Strong background in data mining, quantitative analysis, and problem solving.
• Proficiency in SQL anda scripting language (Python or R) for data wrangling and analysisandworking with APIs.
• Experience with BI and visualization tools such as Power BI (Microsoft Fabrica plus).
• Exposure to product analytics and feedback platforms such as Pendo
• Experience working with dataplatformor engineering teams to improve pipelines and data quality.
• Self-starter who thrives in ambiguous environments, with strong communication and data storytelling skills.
• Apassionfordata-driven decision-makingandacommitmenttocontinuouslearningandimprovement

The annual base salary for this position is between $108,000 CAD and $112,000 CAD per year.

This role is also eligible for discretionary bonus and/or commission, as well as other benefits. Actual pay within the listed range will be determined based on factors such as transferable skills, relevant experience, market conditions, and primary work location. The posted range is subject to change and may be updated periodically.

Innovation is at our core. We work with cutting-edge technology in accounting…