Technical Delivery Lead

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The Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive results for Canada Life’s business and client objectives. This role will build a partnership with stakeholders in the Business and/or IS units to evolve (imagine new solutions), optimise (increase the impact of existing applications) and stabilise (resolve issues or escalated concerns).

The role will lead and build a high performing and engaged team that supports continuous improvement and growth initiatives.

Customer Relationship Management

• Build and maintain senior level relationships with leaders across multiple groups in the organization, for the purpose of influencing technology directions and promoting effective collaboration
• Collaborates with multiple business unit leaders across divisions to anticipate and respond to customer inquiries about technology capabilities and service expectations
• Ensure leaders and team members work together to drive performance and that high expectations are delivered within the values of the organization
• You will lead a team and manage a complex portfolio with multiple products in a technology environment for the Individual / Advisory Network technology group
• Create goal clarity, role and accountability clarity, and provide direction on decision rights and accountabilities
• Lead a team to meet and exceed market‑leading service standards for application support, production and maintenance, and technology services delivery, while ensuring high performance and engagement
• Identify opportunities (processes, training, systems) to retain and transition knowledge to enhance individual and team effectiveness

Technical Delivery, Adoption, Operations & Support

• Consult with architects and business leaders on the best strategy and options to Work with business and technology owners, business leads, project managers, other technology leads and subject matter experts to understand WHAT is required, and then own HOW the works gets done
• Facilitate the development of end‑to‑end solution designs and the identification of impacted applications
• Define technical design (with architecture patterns and input) and scope of the solution with business and technology alignment across all work streams / projects / application teams within the scope
• Offer forward thinking technology strategy, with an end‑to‑end solution from a strategic perspective to project execution and ensure it aligns to enterprise solution
• Develop solid technology delivery roadmap, view, and plans in partnership with program and project managers
• Deliver key messages that explain the solution, outline the approach, and defend the options, estimates, and delivery plan
• Articulate business or technology factors/constraints and pre‑requisites that need to be considered; identify potential areas of concerns with implications factored into the business case
• Act as first point of contact for technical escalations to the project team, and remove blockers for technical teams to ensure successful delivery
• Escalate (as appropriate) to sponsor leadership team of any risks and issues along with possible options
• Engage and collaborate with governance stakeholders to ensure compliance towards corporate risk profile and organizational governance processes

• Post‑secondary degree/diploma in business or computer science or equivalent experience
• A minimum of 6 to 9 years’ industry related experience supporting technology platforms and delivering projects/products to enable…