Manager, IT Operations

Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.

Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group’s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API.

Its technology ingest over 30B price points and handles over 240 million searches daily.

Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection.

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Tripstack is about 180 people across Toronto, Pune, and Kraków. The scope is global IT for the company: the laptops and desktops our people work on, the SaaS and licences they use, the hardware and network in our three offices, and the procurement, vendor management, spend tracking, and capital planning that sit behind all of it. You own the IT budgeting and are accountable to the CTO and Finance for where the money goes.

This is a hands‑on role. You will work closely with our Security, SRE, People, and Finance teams, and are the single point of accountability for IT across all three offices.

• Own onboarding and offboarding from the IT side: accounts, hardware, and access provisioned before day one and revoked completely on exit, with evidence
• Own office IT in all three locations: network, Wi‑Fi, meeting rooms and AV, printers, and physical access systems where they fall under IT
• Administer the collaboration stack
  - Google Workspace, Slack, Atlassian, and the long tail of SaaS - including licence hygiene, integrations, and lifecycle
• Act as the escalation point for anything IT‑related that affects the business, and communicate status plainly to leadership when something is broken

• Own all IT purchasing globally: hardware, peripherals, software, SaaS subscriptions, telecom, and IT services, with a consistent request‑to‑purchase process across three countries and currencies
• Negotiate pricing and terms, consolidate overlapping tools and vendors, and right‑size seat counts against actual usage

• Own the IT operating and capital budget end to end and report against it monthly with Finance
• Build and maintain a multi‑year OPEX/CAPEX plan: device refresh cycles, office infrastructure, and one‑off investments
• Own the cost side of all cloud spending (e.g. GCP, AI tools, etc.), identify unused seats, duplicate tools, and shadow IT, and bring them under management

• Implement and maintain the endpoint security baseline with our Manager, Security: MDM enforcement, disk encryption, EDR, OS and application patching, and local admin control
• Own identity and access administration for corporate systems in partnership with Security and SRE e.g. SSO coverage, group hygiene, and periodic access reviews
• Create a clear boundary with SRE on what is corporate IT and what is production infrastructure, so nothing falls between the two functions

• Document the function: processes, standards, and runbooks that a new team member can follow without asking
• Automate the repetitive parts of provisioning, licensing,…