Senior Manager, Enterprise Data Quality Management

Work Location:

Toronto, Ontario, Canada

Hours:

37.5 Line of Business:
Technology Solutions Pay Details: $115,600 - $163,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

The Senior Manager, Enterprise Data Quality Management owns and leads Data Content Manager as an enterprise capability across the Service Now modules that depend on trusted data. The role is accountable for establishing and operating the governance, controls, processes, and team required to continuously measure and improve data quality, completeness, accuracy, timeliness, consistency, and relationship integrity. This leader owns the Data Content Manager blueprint framework, deviation-management process, certification cycles, data quality reporting, and control-testing program across the Configuration Management Database, Technology Reference Model, Application Portfolio Management, Hardware Asset Management, Software Asset Management, and other Service Now modules brought into scope.

The role partners with Service Now platform teams, data and asset owners, technology leaders, risk partners, and control functions to translate business, regulatory, and operational requirements into automated data quality rules and sustainable remediation processes. The Senior Manager ensures that Service Now systems of record remain reliable, decision-ready, and audit-ready.

Own the enterprise strategy, operating model, roadmap, and ongoing operation of Data Content Manager across all in-scope Service Now modules. Establish Data Content Manager as the enterprise capability for continuously monitoring, identifying, routing, remediating, and certifying data quality issues. Define the phased expansion of Data Content Manager across the Configuration Management Database, Technology Reference Model, Application Portfolio Management, Hardware Asset Management, Software Asset Management, and other Service Now data domains.

Serve as the senior business owner for the capability, setting priorities and managing the product backlog in partnership with Service Now platform and engineering teams. Ensure the capability is scalable, sustainable, and aligned with Enterprise Technology Asset Management standards, enterprise data governance requirements, and Service Now platform strategy.

Own the enterprise data quality rulebook and the complete inventory of Data Content Manager blueprints. Define standards for blueprint design, approval, testing, deployment, monitoring, amendment, exception, and retirement. Translate business rules, control requirements, data definitions, and regulatory expectations into automated validations that test the correct records, fields, relationships, and conditions. Establish measurable quality thresholds for completeness, accuracy, validity, consistency, timeliness, uniqueness, ownership, lifecycle status, and relationship integrity.

Govern changes to blueprint conditions, assignment logic, remediation timelines, and certification requirements through documented change control. Ensure each blueprint has a defined business purpose, accountable owner, authoritative source, remediation path, and evidence trail. Identify and address duplicate, conflicting, obsolete, or ineffective rules across Service Now modules.

Operate the end-to-end deviation-management lifecycle, including scheduled scans, task generation, assignment, notification, validation, closure, escalation, and reporting. Establish service levels and escalation paths for overdue, recurring, rejected, or un-routable deviations. Lead periodic field-level certification campaigns across in-scope Service Now modules, ensuring that certification responsibilities align with data…