Senior Manager, ServiceNow Platform Delivery & Transformation

We believe in empowering people. That’s why we equip our teams with cutting‑edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #Team Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer‑centric processes, policies, products and services, while upholding our Customer‑First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

We are seeking a Senior Manager to lead the strategic evolution, delivery, and operational excellence of Bell's Service Now platform across critical business and technology domains. This role is instrumental in driving enterprise‑scale transformation initiatives leveraging Service Now capabilities including IT Service Management (ITSM), Order Management for Telecommunications (OMT), and Telecom Service Operations Management (TSOM). As a senior leader within the Service Now Centre of Excellence, you will provide both technical and strategic leadership, ensuring successful delivery of complex initiatives while influencing stakeholders at all levels of the organization.

You will thrive in environments characterized by ambiguity, rapid change, and competing priorities, transforming vision into measurable business outcomes.

• Lead a multidisciplinary team of Service Now product managers, architects, developers, business analysts, and delivery partners.
• Own and drive the strategic roadmap, delivery, and continuous evolution of Service Now capabilities across ITSM, OMT, and TSOM domains.
• Lead large‑scale enterprise transformation programs from strategy through execution, ensuring alignment with business objectives and technology roadmaps.
• Provide executive‑level leadership and communication, presenting recommendations, investment proposals, roadmaps, risks, and progress updates to senior leadership teams.
• Partner closely with Business Units, Technology Services, Enterprise Architecture, Operations, Security, and external partners to deliver integrated solutions.
• Establish governance, standards, and best practices to ensure platform scalability, reliability, security, and operational excellence.
• Translate complex business challenges into innovative technology solutions while balancing short‑term execution and long‑term strategy.
• Lead prioritization, resource planning, and execution across multiple concurrent initiatives and releases.
• Foster a culture of accountability, innovation, continuous improvement, and high performance.
• Mentor and develop a team of high‑performing Service Now professionals and future leaders.
• Manage complex stakeholder environments and drive alignment across organizations with diverse priorities and objectives.

• Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or equivalent practical experience.
• 10+ years of experience delivering enterprise technology solutions and transformation initiatives.
• 5+ years of experience leading technical…