Scrum Master - Salesforce

Job Description:

Salesforce Scrum Master Toronto, ON - Hybrid (4 Days WFO)

6-12 months

Skills:

Salesforce Technical - Programmatic Development Experience

Required:

8-10

RBC role

Key Responsibilities

Lead and facilitate all Scrum ceremonies (Sprint Planning| Stand-ups| Reviews| Retrospectives)

Manage end-to-end Agile delivery for Salesforce initiatives

Partner with Product Owner to manage backlog| prioritization| and sprint readiness

Ensure user stories are refined| groomed| and aligned to DoRDoD

Act as a bridge between business| product| and technical teams

Identify and resolve impediments| risks| and dependencies proactively

Drive Agile metrics velocity| burndown| predictability| sprint health

Support UAT| defect triage| and release coordination

Ensure adherence to enterprise Agile| compliance| and Dev Ops practices

Coach team on Agile best practices and continuous improvement

Required Skills

Proven experience as Scrum Master in Salesforce programs

Strong understanding of Salesforce platform (SalesServiceFSC)

Expertise in Agile Scrum methodologies and delivery frameworks

Hands-on with JIRA| Confluence| Agile dashboards

Strong stakeholder management and cross-team coordination

Experience working with distributed (onsite offshore) teams

Preferred Skills

Experience in Salesforce Financial Services Cloud (FSC)

Exposure to CICD| Dev Ops pipelines (Salesforce)

Knowledge of banking processes| compliance| and regulatory environment

Certifications

Certified Scrum Master (CSM PSM) Mandatory

Salesforce certifications Preferred

Nice to Have

Experience in large-scale digital transformation programs

Prior exposure to banking Canadian banking ecosystem

Experience managing multi-squad Agile delivery