Business Analyst – Senior - RQ

We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team, solution delivery vendors, and other stakeholders to support product strategy, user experience, content strategy, agile delivery, business analysis, research, usability, accessibility, and digital solution design.

• Job Title:
  
  RQ11545 – Business Analyst – Senior
• Client:
  Ministry of Public and Business Service Delivery and Procurement
• Location:
  
  87 Sir William Hearst Ave., M3M 0B4, Toronto, Ontario – Hybrid
• Estimated
  
  Start Date:
  
  September 21, 2026
• Estimated End Date:
  March 31, 2027
• Business Days: 144.00
• Extension: 134.00
• Hours:
  
  7.25 hours per day
• Security Level: No Clearance Required
• Work Arrangement:
  Hybrid – 3 days in the office

• The Ministry is seeking the services of one (1) Senior Business Analyst, Level 3 to work as part of the Project Management & Program Delivery project team in collaboration with the core project team, solution delivery vendor(s) and other stakeholders as required.
• Work in a hybrid agile (e.g. combination of waterfall and agile methods: scrum, extreme programming etc.) cross-functional team environment to provide leadership and guidance in developing, implementing, and evaluating online user experience and content strategies.
• Developing product design criteria, planning activities, business objectives, communication and reporting protocols, implementing planning, product prioritization and phasing strategies, issues management, quality assessment and transition requirements.
• Apply evidence-based, agile approaches such as user analytics, interviews, research and testing to continuously improve design choices.
• Ensure that current web usability accessibility standards (e.g. WCAG 2.0 to WCAG 2.1 Level A and AA) and best practices are adhered to for digital solutions.
• Work with the team and solution delivery vendor(s) to visualize and design digital solutions to ensure content and features are simple, user-friendly, and accessible.
• Assess user characteristics, needs, goals, and opportunities, challenges and pain points.
• Lead the team in defining and testing of usability requirements and metrics.
• Provide subject matter expertise in the negotiation and development of user experience and content standards and performance measures.
• Prioritize features & manage the backlog
  - So the product team has a shared focus across tactical design and development work.
• Decide when to ship software
  - So customers can experience the benefits of the product as soon as possible, and the product team can continue to gather valuable feedback about how to iterate on the product.
• Support solution delivery vendor(s) in design concepts and content strategy for digital solutions.
• Conduct stakeholder consultations to determine and assess business needs.
• Identify emerging trends, assess and prioritize feature requests and changes from clients to ensure solution meets user needs.
• Guide, coach, and oversee the team in designing digital solutions, included but not limited to content design and flow, wireframes, page templates and navigation, functional specifications, and identifying opportunities for new functionality.
• Provide mentorship and guidance to the team to determine potential opportunities for development of digital solutions and assess the impact on users.
• Direct the team in leading the development of content, structures and features e.g. user personas, journey maps, tasks scenarios, wireframes, prototypes.
• Lead prototyping activities for new solutions to demonstrate capabilities and ensuring…