ServiceNow System Administrator

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Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting‑edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #Team Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Bell is seeking a highly motivated and technically skilled Service Now System Administrator to join our Enterprise Service Management team. The successful candidate will be responsible for the day-to-day administration, maintenance, support, and continuous improvement of the Service Now platform across multiple enterprise environments.

• Administer and maintain Service Now instances across Production and non-Production environments.
• Manage platform configurations, properties, plugins, upgrades, and patching activities.
• Monitor platform health, performance, availability, and capacity.
• Perform instance cloning activities and environment management.

• Administer users, groups, roles, and access controls.
• Support compliance with Bell security standards and governance requirements.
• Manage Service Now authentication, SSO, and user access reviews.

• Investigate and resolve platform incidents and operational issues.
• Support platform upgrades and release management activities.
• Execute maintenance activities and health improvement initiatives.
• Coordinate with vendors and internal support teams as required.

• Ensure adherence to Service Now best practices and Bell governance standards.
• Participate in architecture reviews, change approvals, and platform control processes.
• Support CMDB, CSDM, and platform data quality initiatives.

• Identify opportunities to improve operational efficiency through automation.
• Support implementation of new Service Now capabilities including ITSM, ITOM, SPM, Sec Ops, CSM, AI, and Employee Experience solutions.
• Contribute to platform monitoring, reporting, and operational dashboards.

• Customer-focused mindset.
• Strong communication and stakeholder management skills.
• Attention to detail and operational excellence.
• Ability to balance governance, reliability, and innovation.
• Collaborative team player with a continuous improvement mindset.

#Employee Referral Program

Adequate knowledge of French is required for positions in Quebec.

Position Type: Management

Job Status:Regular - Full Time

Work Arrangement: Hybrid

Final date to receive applications: 10/20/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life…