Technical Director IS Business Enablement, Client

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Current work authorization for Canada is required for all openings.

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

The Technical Director will be responsible for managing all aspects of technical delivery and relationship management across the Client Experience business. This team plays a critical role in bringing together sales, service, relationship management, and marketing to deliver a seamless, consistent, and differentiated experience across every client touchpoint.

Acting as the primary technology lead for the portfolio, the Technical Director will serve as the Information Services (IS) technical subject matter expert and owner
, as well as the single point of contact between IS and business leadership
. The role is accountable for aligning technology strategy and delivery with business objectives, providing trusted technical guidance, and fostering strong partnerships across both business and technology teams.

They will also collaborate closely with other Technical Directors and technology leaders to ensure the seamless delivery of technology solutions and services that extend beyond their direct span of control, enabling an integrated and consistent experience across the organization.

The successful candidate will have a passion for technology and be able to articulate and execute on leading edge technology solutions in servicing Fidelity Investments Canada’s business units. They are an enterprise thinker with ability to lead effectively at strategic and tactical levels.

• Excellent understanding of the industry and will maintain strong relationships with industry partners and technology vendors, advocating for on-going improvement to the efficiency of FIC technology services, and ability to further enhance our business operations and services provided to our clients.
• They will participate in IS division strategic planning and implementation of new technologies and modern solutions, working closely with Information Systems Directors & Managers and Business Partners to align technology services with business goals.
• Work collaboratively with other departments within IS e.g. Information Security, Architecture, Infrastructure, Project Governance, Business Analysts, Quality Engineering, etc., to define and deliver optimal solutions to the supporting business will also be a key aspect of this role.
• Educated internal stakeholders on evolving technologies, measured by presentations done as new technologies arise and implementation of approved innovations.
• Ensure availability of applications, incident tickets’ resolution, development quality controls, and all other KPIs as defined in Director’s scorecard are met, and development and support processes follow the highest standards, leveraging the latest…